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Emaileater Failed to connect to store after applying 17.3.0.8 from 17.3.0.0

  • 1.  Emaileater Failed to connect to store after applying 17.3.0.8 from 17.3.0.0

    Posted Oct 18, 2021 10:24 AM
    Good morning,

    After applying patch in our test environment, getting this error 

    2021-10-18 10:07:51:843 ERROR [ForkJoinPool-1-worker-3] c.c.S.m.c.JavaMailPOP3Client - [ID:(SOTEmailEater),HN:(mailhost.tec.net)] -> [POP3|110] Failed to connect to the Store. javax.mail.AuthenticationFailedException: Protocol error. 16

    The account is an on-premise exchange account however it is synched to Azure AD. I am not sure if that has any impact on changes within the patch but nothing has recently changed with that account.  In addition, we also have same setup in our production environment with a different account and that is still working fine. 

    Thank you, Ray 


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    [Enterprise Device Administrator]
    [Tampa Electric Company]
    [FL]
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