CA Service Management

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  • 1.  How to create notification on Expiration Date CI

    Posted Apr 09, 2021 03:27 PM

    Hi guys

    I would like to create a notification in the CI's when the Expiration date is effective as well as one at least 3 months before the expiration date



  • 2.  RE: How to create notification on Expiration Date CI

    Posted Apr 10, 2021 04:30 AM

    Hi Jonathan,
    notification can be triggered on some activity so if there is no custom SDM activity behind the expiration date (like a status change) you can't use a standard SDM notification approach.

    For your requirement we usually use one of the following:
    - a scoreboard query showing expired/nearly expired CI's
    - a daily/weekly periodical report for expired CI's which is sent to the CI owner
    - a daily/weekly periodical script that sends a notification (or creates an incident) for every expired CI

    Regards,
    Jakub



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    Consultant
    CA CEE
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  • 3.  RE: How to create notification on Expiration Date CI

    Posted Apr 10, 2021 09:13 AM
    ​Hi Jonathan,

    You can also use a Process Automation process.

    You need to schedule the process once a day or whatever you want.
    In that process, you can search for CI's with the proper date and send the mail with all the details you need.
    That email can be sent in one shot with the list of all CI's for whatever person or group, or you can also group them and send it by CI Owner for instance
    The email method could be a simple smtp email or a SDM Mail Notification called via WebServices.

    With Process Automation you can be more creative

    Regards,
    Paulo


  • 4.  RE: How to create notification on Expiration Date CI

    Broadcom Employee
    Posted Apr 12, 2021 02:43 AM
    Edited by Brian Mathato Apr 12, 2021 02:45 AM
    Hi Jonathan,

    You could also consider implementing CA ITAM (aka UAPM). This has OOTB built-in functionality for this.

    https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/using/asset-management/financial-management/events-and-notifications-for-ca-apm.html#concept.dita_3e2ea1c3499b6609cfbdd20dbc8ffb01ea39a5d3_WatchEvents

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    Kind Regards,
    Brian
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