Ruben.........
Auto close creates events that are set to trigger based on the auto close settings.
These events are stored in the ANIMATOR table.
As far as I know, there is no way to manually kick off the auto close events.
We would need to investigate in the first place why certain tickets are not being auto closed and for that we would need to take a look at the STDLOGs when the issue occurs.
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Paul Coccimiglio
Principal Support Engineer
Broadcom Inc.
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Original Message:
Sent: 03-25-2020 04:39 AM
From: Ruben Co
Subject: Is it possible to manually trigger Auto Close for Request/Incident/Problem tickets
Is there a way to manually trigger Auto Close for Request/Incident/Problem tickets?
Currently investigate a handful of tickets wherein we see Auto Close in the logs but the tickets were never Closed.
We have created a few copy of the affected tickets and Auto Close successfully triggered, compared them on the DB level as well.
Unfortunately, we no longer have the logs for these tickets to check for clues.
So we were wondering if we can trigger Auto Close manually to generate a new log and possible a clue on what the issue is.