CA Catalog - Direct link to a request in edit mode - Login problems

[Fabian Kayser]

Hi,

following situation:
- We have an e-mail generated in PAM. This e-mail includes a link to a request in service catalog and opens in edit mode.
- This mail is send to few people who are allowed to edit the request.

But before we can be forwarded to the request we have to login first. After I entered my credentials I´m forwarded to the request in edit mode.

How is it possible for us that we don´t need to enter our credentials everytime? I will just click on the link and see the request, login should be done automatically.

Anybody an idea how it goes?

Regards,
Fabian

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Assistant IT-Consultant
Fujitsu Technology Solutions GmbH
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[Lindsay Estabrooks]

Hi Fabian,

What are your settings for Administration --> Configuration --> Single Sign On Authentication?

Cheers,

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Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants
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[Fabian Kayser]

Hi Lindsay,

we have NTLM enabled. 

Signle Sign-On-Typ -> NTLM (NT Lan Manager)

We can auto-Login in the Service catalog but not about the link. Only after we have manually logged in.

Regards,
Fabian

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Assistant IT-Consultant
Fujitsu Technology Solutions GmbH
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[Lindsay Estabrooks]

Hi Fabian,

The only thing I might suspect is that the url is not correctly formatted. This works for me every time:

http://servername:8080/usm/wpf?Node=icguinode.requestprofile&Args=12345

(assuming you are using the default port 8080, use your own servername and Request number)


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Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants
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[Fabian Kayser]

Hi Lindsay,

could you try the following link and tell me what happen on your side?

http://servername:port/usm/wpf?Node=icguinode.requestedit&Args=12345

Regards,
Fabian

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Assistant IT-Consultant
Fujitsu Technology Solutions GmbH
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[Lindsay Estabrooks]

Hi Fabian,

No, that sends me to the login page which shows the error: Either you lack sufficient authorization or your session may have timed out.

Cheers,

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Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants
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