Clarity Service Management

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Block closed ticket edition

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  • 1.  Block closed ticket edition

    Posted 12-06-2019 06:18 PM
    Hi everyone,

    I am working with CA Service Desk release 17, and I need that tickets that are closed or canceled, cant be edited.

    Is there a way to configure it in CA SDM in options manager? or another way?

    I will be very grateful for your help.
    Regards,
    Marco Velazquez

    ------------------------------
    ITSM Consultant
    Dayset
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  • 2.  RE: Block closed ticket edition
    Best Answer

    Posted 12-07-2019 01:10 AM
    You can use data partition update an pre update constrains


  • 3.  RE: Block closed ticket edition

    Posted 12-07-2019 01:43 AM
    Hi Marco,

    check out the option edit_inactive (Options Manager)
    Broadcom remove preview
    Options Manager
    The Options Manager lets you modify the functionality of your system. You can easily install and uninstall specific modified options. In advanced availability configuration, you can install or uninstall an option only from the background server. You can view the options and the descriptions from the application server.
    View this on Broadcom >

    )

    hope this is what you are looking for!

    regards
    Martin