Hi Jason,
You can hide that status through a data partition and assign the dp to the contact or role being used by the contact.
See the following document:
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=29498Let me know if this works for you.
Regards,
Pablo
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Senior Support Engineer
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Original Message:
Sent: 09-16-2019 01:46 PM
From: Jason Lara
Subject: Restrict status use
Hello,
It is possible on 17.1.02 SDM to restrict that an user can't set tickets on a specific status?
He's able to use all other statuses but one.
Regards.