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  • 1.  Add alg activities to mail notification

    Posted Jun 05, 2020 09:57 AM
    Hi all,

    I have a request to add some records from activity to mail notification. For example. Send analyst combo_name (not assignee) who added Activity Type Close to be sent in a Close Notification.

    Any thoughts how to do that?

    Regards,
    Domagoj


  • 2.  RE: Add alg activities to mail notification

    Posted Jun 05, 2020 10:13 AM

    Would maybe @{call_req_id.soln_log.0.created_by} do the trick?

    Thanks,
    Domagoj




  • 3.  RE: Add alg activities to mail notification
    Best Answer

    Posted Jun 06, 2020 04:59 AM

    Hey Domagoj.
    @{analyst.combo_name}  ​
    might do the trick. 
    Most notifications are send in context of the activity log. Therefore all attributes of the alg object are directly accessible in notification message.
    "call_req_id" is the alg srel to the ticket. Therefore you have to specify this attribute, when you want to have ticket information in your message. 
    Thanks God, that we can use this handy dotted notation syntax.

    ------------------------------
    Principal Services Consultant
    HCL Enterprise Studio
    Germany
    ------------------------------



  • 4.  RE: Add alg activities to mail notification

    Posted Jun 08, 2020 03:46 AM
    Hi Michael,

    and what if analyst is not populated?

    Regards,
    Domagoj


  • 5.  RE: Add alg activities to mail notification

    Posted Jun 08, 2020 04:10 AM
    Hi Domagoj.
    The main info is, that notifications are usually working in an alg context. Hence you can use any attribute which is available in this factory.
    As far as I remember, the alg.analyst attribute is filled with the current user usually. If not, you might create alg records in a wrong way.
    Regards.
    ...Michael

    ------------------------------
    Principal Services Consultant
    HCL Enterprise Studio
    Germany
    ------------------------------



  • 6.  RE: Add alg activities to mail notification

    Posted Jun 08, 2020 07:30 AM
    Yes, that do the work.

    Thanks a lot!

    Regards,
    Domagoj