Hey Domagoj.
@{analyst.combo_name}
might do the trick.
Most notifications are send in context of the activity log. Therefore all attributes of the alg object are directly accessible in notification message.
"call_req_id" is the alg srel to the ticket. Therefore you have to specify this attribute, when you want to have ticket information in your message.
Thanks God, that we can use this handy dotted notation syntax.
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Principal Services Consultant
HCL Enterprise Studio
Germany
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Original Message:
Sent: 06-05-2020 10:12 AM
From: Domagoj Hrzic
Subject: Add alg activities to mail notification
Would maybe @{call_req_id.soln_log.0.created_by} do the trick?
Thanks,
Domagoj
Original Message:
Sent: 06-05-2020 09:57 AM
From: Domagoj Hrzic
Subject: Add alg activities to mail notification
Hi all,
I have a request to add some records from activity to mail notification. For example. Send analyst combo_name (not assignee) who added Activity Type Close to be sent in a Close Notification.
Any thoughts how to do that?
Regards,
Domagoj