CA Service Management

  • 1.  On Change Order Closure close related requests

    Posted 4 days ago

    Hi all,

    is there a way to automatically close related requests on change order closure?

    Regards,

    Domagoj



  • 2.  RE: On Change Order Closure close related requests

    Posted 4 days ago
    Hi Domagoj,

    I do not believe there is any configurable option to do that. There are two approaches you can take:
    1. Develop an Action (SPEL) Macro that you trigger on Change Close.
    2. Develop a Process Automation Manager (PAM) process that you trigger on Change Close.
    Both approaches are complex. I would choose number 2 over number 1.

    ------------------------------
    Lindsay Estabrooks
    Principal Consultant
    IT-EDU Consultants LLC
    ------------------------------