And this are the Querys:
For example:
type = \'I\' AND zTkt_estuvo_en_GPO_MON != 0 AND (category.sym LIKE \'%GOBIERNO%\' OR category.sym LIKE \'%EDUCACIÓN.%\') AND status.code IN ( \'RE\' ) AND group.last_name = \'CARE MONITOREO\'
type = \'I\' AND zTkt_estuvo_en_GPO_MON != 0 AND (status.code = \'WIP\') AND parent IS NULL AND (group.last_name = \'CARE MONITOREO\') AND category.sym NOT LIKE \'%GOBIERNO%\'
type = \'I\' AND zTkt_estuvo_en_GPO_GOB != 0 AND status.code IN ( \'WIP\') AND parent IS NULL AND (group.last_name = \'CARE GOBIERNO\') AND (category.sym LIKE \'%GOBIERNO%\' OR category.sym LIKE \'%EDUCACIÓN%\' OR category.sym LIKE \'MA%\' OR category.sym LIKE \'MON%\') AND customer.last_name NOT LIKE \'%SCTMC%\'
type = \'I\' AND zTkt_estuvo_en_GPO_EST != 0 AND status.code IN ( \'WIP\') AND parent IS NULL AND group.last_name = \'CARE ESTRATEGICOS\' AND (category.sym LIKE \'%ESTRATEGICO%\' OR category.sym LIKE \'MA%\' OR category.sym LIKE \'MON%\')
Regards.
Original Message:
Sent: 12-13-2019 01:14 PM
From: Luis Alonso Buenfil Parada
Subject: Failure with counters
hello, when I refer to the counters, it is the numbers that are highlighted in yellow.
Original Message:
Sent: 11-26-2019 03:27 AM
From: Brian Mathato
Subject: Failure with counters
Hi Luis,
By counters, are you referring to Stored Query Nodes or the actual ticket reference numbers? It would help if you can perhaps upload screen prints of what you are querying...
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Kind Regards,
Brian
Original Message:
Sent: 11-26-2019 01:40 AM
From: Lindsay Estabrooks
Subject: Failure with counters
Did you know that when someone starts to create a ticket, a number for that ticket is reserved. If the user changes their mind and does not save the ticket, that ticket number is lost and will never appear in the database.
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Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants
Original Message:
Sent: 11-25-2019 03:12 PM
From: Luis Alonso Buenfil Parada
Subject: Failure with counters
Hi,
I have an issue with the ticket counters, when a ticket is created, the counter increases but after some movement where some changes are made to the tickets, the counter continues to increase.
I would like the support to know in which part of the client code is where the counter relates to the client since when reviewing this situation in different machines in some the counter appears altered and in others not, after a few minutes they are equalized in the machines although it continues to increase with each movement made to the tickets.