CA Service Management

 View Only
  • 1.  Default parameters

    Posted Nov 08, 2019 05:15 AM
    Hi 

    we have some audit observations which we want to complied.
    One of their observation is  "Various default parameters, contents and functions are active at Service desk application"
    I don't understand what parameters are functions are these? By default what are the service desk parameters

    ------------------------------
    javascript:hl_common_signature.edit('dcea796a-f9f3-4909-b6c4-6d49d09519c2');
    ------------------------------


  • 2.  RE: Default parameters
    Best Answer

    Broadcom Employee
    Posted Nov 08, 2019 08:10 AM
    Hi Bakhtawar,

    As with the previous post where you were querying something that was pointed out by auditors, you need to discuss with them to get clarify about what they mean with "Various default parameters, contents and functions are active at Service desk application". Please get them to clarify what exactly they mean and some examples. Otherwise, no one will be able to assist you without proper context of the concerns that your auditors want you to comply with.


    ------------------------------
    Kind Regards,
    Brian
    ------------------------------



  • 3.  RE: Default parameters

    Posted Nov 11, 2019 12:11 AM

     

    Will let you know after discussing it with audit team.