So now if I send the email with the body contain:
my ticket ID 116 status changed to Approved, but there is nothing in Group field.Could you please help me to check this ?
Could you please help me to check this ?
Dear Brian,Thank for your recommendation, now it works well (Manager can approve or reject the ticket via email).
But I am not sure that do you also know how to configure Log Notification ?Because from my configuration above, I have to do one more thing that is notify Affected End User to know via email when the log has been commented.So I have used the Activity Notifications: "Log Comment".However after using the solution above (I have configured that Manager will have the rights to Approved or Rejected ticket) the log also commented and it sent 2 emails to Affected End User when Manager approved or rejected the ticket, as you can see in the figures below:Email 1:
I have opened the ticket to Support Broadcom and they gave me this:1. Mail Eater logging duplicate comments:https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=1175922.How to prevent email notification for "Created Via activity"https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=21898I will test it soon.Best regards,Sila.