CA Service Management

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  • 1.  Properties Value for Service point

    Posted Sep 21, 2020 05:13 PM
    ​Dear All,

    I need your help to appear request properties value in service point.
    In service desk administration tab> xflow interface> Object Attributes
    what is Attribute Name and Attribute Value for request property value?


  • 2.  RE: Properties Value for Service point

    Broadcom Employee
    Posted Sep 22, 2020 03:16 AM
    Hi Mohamed,

    OOTB the properties associated with the category do I appear on ServicePoint when you create a ticket. I do not remember having to do anything in the configuration for these to appear. Is this not working for you OOTB or perhaps you have a slightly different issue that you might want to elaborate on?

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    Kind Regards,
    Brian
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