Browsing Catalog within Service Point

[Jordan Reich]

Quick inquiry ...

Within Unified Self Service you had the ability to view the Service Catalog and select the offering you wished to utilize. Within Service Point it appears that it is built almost entirely around a searching mentality with no ability to view the entire catalog.

Is there a way that anyone has used OOTB or custom to get the offerings to show within Service Point without having to redirect to the physical application for Catalog.

Thanks!

[Mohanad Bakr]

Hi Jordan
I'm facing same issue, in USS you can view with folders and you can categorize your services but in service point you can only view the feature offering only, 
many of our customers complain about this, i hope CA support can provide us with a patch to fix this

Regards,

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Professional Services Manager
Future Systems
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[Peter Schmidt]

Hi,
I've created an idea(tion) for it.
Please vote and/or comment.
https://community.broadcom.com/participate/ideation-home/viewidea?IdeationKey=aa6a650a-c075-4905-8db9-5d9fe935815c

Thanks,
Peter

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Senior Technical Consultant
Fujitsu Services
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[Jordan Reich]

You have received our vote on the idea. We are also currently discussing this issue with CA directly as this is a no-go issue for abandoning Unified Self Service.

[Jacques Geldenhuys]

Hi Jordan

Your Service Point Catalog Offerings gets administered within Service catalog

In Service Catalog --> Catalog Tab --> Service Offerings --> Offerings --> Select Root Folder for all your offerings --> Select 'featured Offerings' on the right --> Select from Catalog Tree --> and add it to the 'Selected Offerings'

Please note that service points show offerings based on that user's configured access in Service Catalog

Hope this Helps
Kind Regards
Jacques

[Jacques Geldenhuys]

Hi

Administering what catalog offerings to show in Service Point is administered in Service Catalog

In Service Catalog --> Catalog Tab --> Service Offerings --> Select root (Service Provider) folder of your offerings (or where you access is centered around) --> Select featured Offerings --> select from Catalog Tree --> and add it to the Selected Offerings. Your selected offerings are what is presented in Service Point.

Please note that Service Point shows offerings based on that user's Catalog access

Hope this helps
Kind Regards
Jacques

[Peter Schmidt]

Hi,
and that is the problem:  ONLY featured offerings are shown WITHOUT the possiblity to browse the Catalog-Tree.
Catalog-Tree is what we want.
As forms are implemented in ServicePoint with the same widgets used in USS we think that the widget for the Tree-search should be usable in ServicePoint too.

Regards,
Peter

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Senior Technical Consultant
Fujitsu Services
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[Jordan Reich]

Correct. A full catalog that you can browse to find available services is necessary. We are talking about a vast end user base that does not always have a built in assumption of what it is that they are looking for and without the ability to browse, they become overwhelmed and confused, which always leads to a call to the support team. This detracts value from the purpose of self-service.