No Records in Notification History

[asim Shah]

​Hello Team

We are running with advance mode 17.2 version having 4 application servers 1 Background & 1 Standby.

We cannot see Notification History from 1 application server out of 4. Whenever ticket create from that application server , there are no notification history can be seen in 'Notification History' but the recipients can receive email. Even there is no new entry record in not_log table when ticket create from that app server.

However , rest of app servers are fine and records can be seen in not_log table.

Please advise what is the issue/

THanks

#notfication
#notification history
 
​​

[Paul Coccimiglio]

If you have form customizations in place, please ensure that the NX_ROOT\site\mods\www folder is the same on all the APP servers.

Have you tried restarting the SDM service on the troublesome APP Server?

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Paul Coccimiglio
Principal Support Engineer
Broadcom Inc.
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[asim Shah]

Hi Paul

The issue was with below parameter in nx file which was not installed. i edit to Yes and recycle the services. Issue resolved

@NX_LOG_ALL_NOTIFY=Yes