CA Service Management

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  • 1.  Capture Data from Service Catalog form into a PAM Dataset

    Posted Jan 15, 2020 10:01 AM
    Hello ... I want to trap data coming from a Service Catalog form (request) and store the values within an IT Process Automation dataset so that I can manipulate the data prior to sending it off to Service Desk to generate a change order.  Could someone provide some knowledge on how I could do that?

    In the courses I took from CA regarding "Service Catalog - Process Automation" and "Service Desk - Process Automation" integrations, this particular topic was not covered.

    Thank You


  • 2.  RE: Capture Data from Service Catalog form into a PAM Dataset
    Best Answer

    Broadcom Employee
    Posted Jan 15, 2020 10:16 AM
    Hi,

    This came up last month - you can see the details of Pier Olivier's reply here: https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer/viewthread?GroupId=2125&MessageKey=67b76ee9-bd2d-44a7-826a-19afcaece259&CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66&tab=digestviewer&ReturnUrl=%2fenterprisesoftware%2fcommunities%2fcommunity-home%2fdigestviewer%3fcommunitykey%3de2cd3188-49bc-4f38-88f1-74260f56fa66%26tab%3ddigestviewer


  • 3.  RE: Capture Data from Service Catalog form into a PAM Dataset

    Posted Jan 18, 2020 11:25 PM
    Thanks Iain, I will give it a try.