Relate survey to a ticket

[John Carmino]

Hey guys,

I saw that the surveys are not related to any tickets.
I need to relate the survey to the ticket that generated it. Does anyone know if it is possible on SDM?

Regards.

[Paulo Pedrosa]

Hi John,

You can send surveys related to the ticket using Activity Notifications.

For instance in Activity Notification for CL (Close status) you can add a Survey into it.

 

Cmpts,

Paulo Pedrosa

Mobile: + 351 93 24 23 146

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[John Carmino]

Hi @Paulo Pedrosa,

Thanks for the help, but I need to relate a survey to the ticket in reports for example. Searches (in database) seem unrelated to each ticket.
It's possible?

[Lindsay Estabrooks]

Hi John,

In the Survey table there are two attributes:

1. object_type - value is "cr" for Incidents, Problems, Requests; "chg" for Change Orders, "iss" for Issues
2. object_id - the internal id for the ticket

Assuming the tickets are Incident/Problems/Requests, you need to concatenate the object_type + ":" + object_id and link to the persid on the call_req table.

Cheers,
Lindsay

------------------------------
Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants LLC
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[John Carmino]

Hi @Lindsay Estabrooks,

Thanks for your response. It's really what I need. 
Now I can create my survey reports based on the tickets and groups that resolved them.