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  • 1.  Jasperreport timeout issue

    Broadcom Employee
    Posted Jun 17, 2020 07:15 AM
    Edited by Brian Mathato Jun 18, 2020 02:44 AM
    Hi Team,

    I have a customer having issues running a custom report. The report seems to constantly timeout.

    Jasper timeout
    We have already tried what is mentioned in the below KB articles, recycled the SDM and Jasperservices but the issue remains:

    https://knowledge.broadcom.com/external/article?articleId=124378

    https://knowledge.broadcom.com/external/article?articleId=145623

    https://knowledge.broadcom.com/external/article?articleId=131722

    Error: Unable to acquire conversation lock after 90 seconds
    Jaspersoft Community remove preview
    Error: Unable to acquire conversation lock after 90 seconds
    Issue Description: When trying to edit a domain by clicking on the domain designer link, the domain designer failed to load. Insteaad, we get an exception: Unable to acquire conversation lock after 90 seconds. The server has encountered an error. Please excuse the inconvenience.
    View this on Jaspersoft Community >


    We even restarted the JasperReports services and SDM services, but the problem persists

    Does anyone have some ideas on how to address this?


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    Kind Regards,
    Brian
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  • 2.  RE: Jasperreport timeout issue
    Best Answer

    Broadcom Employee
    Posted Jun 19, 2020 10:05 AM
    Increasing the locktimeout value in WEB-INF/jasperserver-servlet.xml seems to have addressed the issue.

    ------------------------------
    Kind Regards,
    Brian
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    Original Message