CA Service Management

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  • 1.  Warranty End Date Event in CA Service Desk Manager

    Broadcom Employee
    Posted Sep 21, 2021 06:18 AM
    HI 
    I want to create event which will triggered once the CI warranty End Date expire.
    any suggestions.
    Regards


  • 2.  RE: Warranty End Date Event in CA Service Desk Manager

    Broadcom Employee
    Posted Sep 22, 2021 05:37 AM
    Edited by Brian Mathato Sep 22, 2021 05:38 AM
    Hi Muhammad,

    I stand to be corrected on this...I do not believe this can be done on SDM with OOTB means or without the involvement of other tools\integrations like ITPAM.

    Have a look at some of the suggestions on a similar post previously logged here in the Community:

    https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer/viewthread?GroupId=2125&MessageKey=f9937641-934d-4777-a62c-fb5aa85c9caa&CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66&tab=digestviewer

    Hope that steers you in the right direction?

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    Kind Regards,
    Brian
    [JobTitle]
    [Country]
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    Original Message


  • 3.  RE: Warranty End Date Event in CA Service Desk Manager

    Broadcom Employee
    Posted Sep 22, 2021 06:33 AM
    Hi
    yes there is a suggestion to create the ITPAM process.
    do you have any example for the ITPAM process.
    regards
    Original Message