I am not able to sort my Incident ticket list (list_cnt) by the "Area" column, whereas I am able to sort by other columns - priority, status, etc ... see attached image (list column visual).
My list_cnt file contains the following code where the data (category.sym) matches for all sections (list column, search filter and edit-in-list)
start edit-in-list section
listEditField("priority");
listEditField("category.sym");
listEditField("status");
===================================================================================================
start list column section
<PDM_MACRO name=lsCol hdr="Priority" attr=priority>
<PDM_MACRO name=lsCol hdr="Category" attr=category.sym sort="DESC" width=300>
<PDM_MACRO name=lsCol hdr="Status" attr=status width=100>
===================================================================================================
start search filter section
<PDM_MACRO name=sfDropdown hdr="Priority" attr=priority factory=pri>
<PDM_MACRO name=sfHier hdr="Category" attr="category.sym" factory=pcat_in>
<PDM_MACRO name=sfDropdown hdr="Status" attr=status factory=crs_in>
===================================================================================================
Scenario 1 - see attached image
all 3 sections say attr=category.sym
I can make changes using the edit-in-list function but I can
NOT sort on the Area column
I can start typing an area and the drop down list appears with all active areas
Scenario 2 - see attached image
both list column and search filter sections say attr=category
edit-in=list section says attr=category.sym
I can
NOT make changes using the edit-in-list function (it shows ?category? false) but I can sort on the Area column
Scenario 3 - see attached image
all 3 sections say attr=category
I can make changes using the edit-in-list function and I can sort on the Area list however I can
NOT see the areas in the drop down list when I start to type an area name.
If I was to click on the + next to category instead of just starting to type an area, I would only see the list of ones which are set for self-service. I need to be able to see all of our active areas.
Is there something I am missing in the list_in file for the edit-in-list drop down?
thank you