Hello Kyle,
I get these errors below..
09/03 08:46:58.279[http-nio-8080-exec-7] ERROR PDMExport 1076 Get domsrvr name failed: Timeout waiting for reply after 10 seconds, using default domsrvr
09/03 08:46:58.279[http-nio-8080-exec-7] INFO PDMExport 1107 Validate BOPSID:
09/03 08:49:40.679[http-nio-8080-exec-11] ERROR PDMExport 1119 Validate BOPSID failed: Timeout waiting for reply after 180 seconds
09/03 08:49:40.679[http-nio-8080-exec-11] ERROR PDMExport 1126 Timeout waiting for reply after 180 seconds
09/03 08:49:40.679[http-nio-8080-exec-11] ERROR PDMExport 491 validation failed
09/03 08:49:58.292[http-nio-8080-exec-7] ERROR PDMExport 1119 Validate BOPSID failed: Timeout waiting for reply after 180 seconds
09/03 08:49:58.292[http-nio-8080-exec-7] ERROR PDMExport 1126 Timeout waiting for reply after 180 seconds
09/03 08:49:58.292[http-nio-8080-exec-7] ERROR PDMExport 491 validation failed
09/03 09:05:55.639[http-nio-8080-exec-1] INFO BOServlet 180 Check for empty USERID or BOPSID
09/03 09:05:55.639[http-nio-8080-exec-1] INFO BOServlet 244 Logging off: Redirect to
http://gbb-casdm-01/CAisd/html/bo_work.html?LOGOFF=109/03 09:55:11.612[http-nio-8080-exec-2] INFO DownloadAttachment 158 Attachment id was not encrypted, using the plaintext attachment id: 403861
09/03 09:55:11.612[Thread-402] INFO BPServer 229 Starting private slump loop in thread Thread-402 for BPObject jvAAAAA4
09/03 09:55:11.847[http-nio-8080-exec-6] INFO DownloadAttachment 158 Attachment id was not encrypted, using the plaintext attachment id: 403861
09/03 09:55:11.847[Thread-403] INFO BPServer 229 Starting private slump loop in thread Thread-403 for BPObject jvAAAAA5
09/03 09:55:12.611[http-nio-8080-exec-5] INFO DownloadAttachment 158 Attachment id was not encrypted, using the plaintext attachment id: 403861
09/03 09:55:12.611[Thread-404] INFO BPServer 229 Starting private slump loop in thread Thread-404 for BPObject jvAAAAA6
09/03 09:55:12.627[http-nio-8080-exec-10] INFO DownloadAttachment 158 Attachment id was not encrypted, using the plaintext attachment id: 403861
09/03 09:55:12.627[Thread-405] INFO BPServer 229 Starting private slump loop in thread Thread-405 for BPObject jvAAAAA7
09/03 09:55:12.736[Thread-404] ERROR DownloadAttachment 597 error: AHD04012:Security id () not found or has expired
09/03 09:55:12.736[Thread-405] ERROR DownloadAttachment 597 error: AHD04012:Security id () not found or has expired
09/03 09:55:15.591[http-nio-8080-exec-11] INFO DownloadAttachment 158 Attachment id was not encrypted, using the plaintext attachment id: 403861
09/03 09:55:15.591[Thread-406] INFO BPServer 229 Starting private slump loop in thread Thread-406 for BPObject jvAAAAA8
09/03 09:55:15.715[Thread-406] ERROR DownloadAttachment 597 error: AHD04012:Security id () not found or has expired
Regards
Original Message:
Sent: 09-02-2019 09:00 PM
From: Kyle R
Subject: CA SDM EXPORT ISSUE
Hello Ayodeji,
And what were the errors in the jsvr.log when the issue is triggered?
That's a general error . . . that's why we look in the logs. :-)
Also, what were you exporting, and does exporting other different things in smaller ranges produce the same issue? That is, you're exporting Call Requests, try exporting one Contact and see what happens.
See this:
Fatal error occurred after pressing "Export" button in list pages
https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=96547
And maybe these:
After adding a customized BREL field when trying to export getting error ?Fatal error has occurred in servlet please see jsrvr.log for details".
https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=37311
Export of a list to MS Excel fails and a popup window displays the message "Fatal error has occurred in servlet please see jsrvr.log for details. "; The message "AHD13104:Export Process exited or is not responding" is in the jsrvr.log file
https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=21308
Thanks, Kyle_R.
Original Message:
Sent: 09-02-2019 05:05 AM
From: Ayodeji Babadele
Subject: CA SDM EXPORT ISSUE
Hi guys,
I keep on getting this issue "fatal error has occurred in servlet please see jsrvr.log for details" whenever i click on the export button.
Client is running on version 17.0 and conventional mode.