CA Service Management

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  • 1.  Problem with pdm_text_nxd

    Posted Feb 19, 2020 09:31 AM
    Hello, we still on sdm 12.9 and recently server was restarted. After that multiple problems started to appear. One of them MailEater does not create tickets from the emails. In the log we see no errors. In debug mode we see that email was succesfully processed and passed to text_api. We tried to create ticket using pdm_text_cmd, but this utility fails with error message: "Timed out waiting for response after (30) seconds." In pdm_text_cmd.log we see that pdm_text_nxd fails to reply to the message. Here is full log file output

        pdm_text_cmd         5408 SIGNIFICANT  bpagent.c             2138  bop_logging started  --- Collect Flags = 1667    pdm_text_cmd         5408 SIGNIFICANT  bpagent.c             2138  bop_logging started  --- Collect Flags = 1667

    02/19 13:25:39.448 Sending MsgFrom: @|pdm_text_cmd-#5408To: @|BOP-LOGIN|validate_userBPMessage{ method = validate_proxy_user arg 0 = (string)ServiceDesk arg 1 = (string)domsrvr arg 2 = (integer)4 reply object = AAAAAA (not refcounted)  [SessionMaker ServiceDesk] reply method = userRegistered}

    02/19 13:25:39.463 (+0.015) Received Msg [User ServiceDesk; Session 1958260644]From: @|BOP-LOGINTo: @|pdm_text_cmd-#5408|AAAAAA [SessionMaker ServiceDesk]BPMessage{ method = userRegistered arg 0 = (string)cnt:7D0DB2660FA0854D9E6D1A977D7A65EF arg 1 = (integer)1 arg 2 = (integer)1958260644 arg 3 = @|domsrvr|dKTAAA (refcounted)}

    02/19 13:25:39.479 (+0.016) Sending Msg [User ServiceDesk; Session 1958260644]From: @|pdm_text_cmd-#5408To: @|pdm_text_nxd|text_apiBPMessage{ method = text_in arg 0 = (string)CMD arg 1 = (string)INCIDENT arg 2 = (string)NEW arg 3 = (string)%TextTask_REQ% P_28072_0 1493058232 662 superuser 0EMAIL INCIDENT NEW. . . pdm_mail -s "" -e "zabbix@example.com"%DESCRIPTION=ALARM STATUS%CATEGORY=System Support%IMPACT_PERSID=imp:1601%URGENCY=2%PRIORITY=3%SUMMARY=Automatic Message%ATTACHMENT_ERROR=Problem with uploading email attachment (C:/CA/SERVIC~1/temp/POP58FE420407236_001.tmp) RC(1) %DOCREP={{}}doc_rep:400001%FROM_EMAIL=zabbix@example.com%FROM_USERID=ServiceDesk
    arg 4 = (integer)1 arg 5 = (string)From PDM_Text_Cmd reply object = catchall (not refcounted)  [BPObject] reply method = cmd_in_rply}

    02/19 13:26:09.51 00sdsdmprod    pdm_text_cmd         5408 ERROR        pdm_text_cmd.c         227  Timed out waiting for response after (30) seconds.

    In general it seems that there is some troubles wit interprocess communications, since in the log file we see trigger timeouts and sometimes objects are failing to load with delayed service response error.

    Please Advice.





  • 2.  RE: Problem with pdm_text_nxd
    Best Answer

    Broadcom Employee
    Posted Feb 20, 2020 03:44 PM
    you have some changes in NX.env file? The ones come right into my mind are NX_NOFASTCHAN and NX_SLUMP_FIXED_SOCKETS, especially if you have multiple servers.
    also if Text API Daemon is running/you may recycle it see what happens.