CA Service Management

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  • 1.  Service Point and Catalog Offerings

    Posted Jul 02, 2019 10:09 AM
    I have a test machine with Service Management 17.2.01, and I find that Service Point will retrieve and display featured offerings from Catalog only when the user is also a Service Delivery Administrator in Catalog.  If the user is an End User in Catalog, I find these messages in searchMS.log:

    INFO - 2019-07-02 09:09:59 [es.SearchHelper] - Connected with Elastic Search Server: [http://itasm:9012/catalog_index/service_offering/_search]
    INFO - 2019-07-02 09:09:59 [es.SearchHelper] - Connected with Elastic Search Server: [http://itasm:9012/catalog_index/service_request/_search]
    INFO - 2019-07-02 09:10:00 [es.SearchHelper] - Connected with Elastic Search Server: [http://itasm:9012/catalog_index/service_request/_search]
    ERROR - 2019-07-02 09:10:02 [c.CategoriesSearchController] - Error fetching permissions for: [10095, 10030, 10626, 10109, 10627, 10021, 10089, 10004, 10015, 10047, 10006, 10589, 10104, 10115, 10038]
    java.util.concurrent.CompletionException: [Attach Error: PozError, Attach Error: PozError, PE_NOTFOUND Object Not Found, PozFactory.attach: unable to attach, PozFactory.attachPoz: error invoking iPoz::ClientAttach on host itasm, CERT-CA Service Catalog, Service Catalog]
    com.ca.eiam.SafeException: EE_NOTFOUND Object Not Found
    	at java.base/java.util.concurrent.CompletableFuture.encodeThrowable(CompletableFuture.java:331)
    	at java.base/java.util.concurrent.CompletableFuture.completeThrowable(CompletableFuture.java:346)
    	at java.base/java.util.concurrent.CompletableFuture$UniApply.tryFire(CompletableFuture.java:632)
    	at java.base/java.util.concurrent.CompletableFuture.postComplete(CompletableFuture.java:506)
    	at java.base/java.util.concurrent.CompletableFuture.completeExceptionally(CompletableFuture.java:2088)
    Caused by: com.ca.eiam.SafeException: EE_NOTFOUND Object Not Found
    	at com.ca.eiam.poz.PozFactory.attachPoz(PozFactory.java:402)
    	at com.ca.eiam.SafeContext.attach(SafeContext.java:1441)
    	at com.ca.casm.authorization.eem.EiamConnectionManager.getContext(EiamConnectionManager.java:115)
    	at com.ca.casm.authorization.eem.EiamPermission.getBatchPermissions4DomainRoles(EiamPermission.java:110)
    	at com.ca.casm.authorization.eem.EiamPermission.getBatchPermissions(EiamPermission.java:93)
    Caused by: com.ca.eiam.poz.PozException: PozFactory.attach: unable to attach
    	at com.ca.eiam.poz.PozFactory.attachPoz(PozFactory.java:402)
    	at com.ca.eiam.SafeContext.attach(SafeContext.java:1441)
    	at com.ca.casm.authorization.eem.EiamConnectionManager.getContext(EiamConnectionManager.java:115)
    	at com.ca.casm.authorization.eem.EiamPermission.getBatchPermissions4DomainRoles(EiamPermission.java:110)
    	at com.ca.casm.authorization.eem.EiamPermission.getBatchPermissions(EiamPermission.java:93)
    ​

    The INFO messages show that the featured offerings are found.  Those are the offering IDs between brackets in line 4.

    I've gone through the troubleshooting steps on the Docops page, and reloaded the EEM configuration from the catalog setup utliity.  Any suggestions?


  • 2.  RE: Service Point and Catalog Offerings
    Best Answer

    Posted Jul 03, 2019 02:57 AM
    Hi

    Check your Catalog, the permission settings for the catalog service offerings might only be ticked for 'Service Delivery Administrator'
    Also, ensure that the selected 'Featured Offerings' by the Catalog Service Offerings at the Root / Service Provider is selected to be shown in Service Point.

    Kind Regards
    Jacques