Hi Michael,
You can use the
Text API Defaults setting/field on the Mailbox Rule to default the group
------------------------------
Kind Regards,
Brian
------------------------------
Original Message:
Sent: 03-13-2020 10:18 AM
From: Michael Rodriguez
Subject: Automated ticket assigned to wrong group
Hello,
I have a rule created for my mailbox which is creating the ticket via email, but when it's created, the ticket goes to the wrong group. How can I configure it to have a predetermined group?