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17.2 Knowledge Import errror with pdm_kit or GUI

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  • 1.  17.2 Knowledge Import errror with pdm_kit or GUI

    Posted 08-29-2019 12:06 PM
    Hi,
    we want to transport knowled-documents from on 17.2-System to another 17.2 System. Both have RU01.

    While import we receive the same errors on different target-machines:
    stdlog:
    domsrvr 5904 SIGNIFICANT connmgr.c 2410 Connecting client pdm_kit
    keit_daemon 16580 ERROR DomWrap.c 959 Failed to complete reply method: 'create_attmnt_done' ,BOP Name:'9C7AA24EAF477943BE78BFB510035B5F' in class:'Kd_Obj', Error:AHD11005:Dieser Dateityp kann nicht hochgeladen werden., E217F1526C85C44AB592C74F9F5F21C7_Jaspersoft-Server_Benutzerverwaltung02.png
    keit_daemon 16580 ERROR import.c 854 Import_Data_Handler::kd_done() - Error - document 403910 failed to be imported
    keit_daemon 16580 SIGNIFICANT import.c 862 Import_Data_Handler::kd_done() - Number of errors have reached threshold limit of 10%
    keit_daemon 16580 SIGNIFICANT import.c 733 import_done() - Import process was not completed
    domsrvr 5904 SIGNIFICANT connmgr.c 2410 Disconnecting client keit_daemon
    proctor_gll-h3-w1 7808 SIGNIFICANT pdm_process.c 927 Process stopped (D:/PROGRA~1/CA/SERVIC~1/bin/keit_daemon return: 255
    proctor_gll-h3-w1 7808 SIGNIFICANT pdm_process.c 936 Stopped: D:/PROGRA~1/CA/SERVIC~1/bin/keit_daemon
    pdm_d_mgr 15524 ERROR daemon_obj.c 1990 Daemon keit_daemon died: restarting
    pdm_d_mgr 15524 SIGNIFICANT mgr_slump_if.c 1221 Starting: $NX_ROOT/bin/keit_daemon
    proctor_gll-h3-w1 7808 SIGNIFICANT pdm_process.c 575 Process Started (11676):D:/PROGRA~1/CA/SERVIC~1/bin/keit_daemon
    keit_daemon 11676 SIGNIFICANT api.c 1069 Slump object hash created with 131072 entries (2**17)
    domsrvr 5904 SIGNIFICANT connmgr.c 2410 Connecting client keit_daemon
    keit_daemon 11676 SIGNIFICANT keit_daemon.c 1251 Successfully loaded UNC library unc_logon.dll
    pdm_kit 7408 SIGNIFICANT main_kit.c 170 SHUTDOWN of pdm_kit (caught signal 2)
    domsrvr 5904 SIGNIFICANT connmgr.c 2410 Disconnecting client pdm_kit

    Has anybody an idea?

    Regards,
    Peter

    ------------------------------
    Senior Technical Consultant
    Fujitsu Services
    ------------------------------


  • 2.  RE: 17.2 Knowledge Import errror with pdm_kit or GUI

     
    Posted 08-29-2019 09:03 PM
    Hello Peter,

    The English base message is:

    'AHD11005:This file type may not be uploaded.'

    1) Try opening up the Prohibited File Types list so that there are no exclusions - even if the ".png" type is not excluded - and see what happens:
    https://docops.ca.com/ca-service-management/17-2/en/administering/configure-ca-service-desk-manager/establishing-support-structure/file-types

    2) Are you able to rename this Knowledge Document and try again? Maybe the length or special characters in the name on a German system is tripping it:
    E217F1526C85C44AB592C74F9F5F21C7_Jaspersoft-Server_Benutzerverwaltung02.png

    3) Can you exclude this Knowledge Document from the export/import and get the rest across?

    4) Given that this is ITSM 17.2, it is possible that there is an issue here on this version.  But if it is a reproducible problem, narrowing it down as above may help. If you can turn this into a reproducible issue (Eg A .png file on a German install of ITSM 17.2 does not import even when not on the exclusions list) then feel free to log it with Support and we'll look into a patch. Note that we don't have any reports of this error recently on any version. For some known old issues that have been fixed, we need to go back to 
    ITSM 14.1 or earlier:
    https://docops.ca.com/ca-service-management/14-1/br/files/419809156/533315128/1/1537438668867/CASDMFixedList.txt
    https://casupport.broadcom.com/download-center/problem-detail.html?productcd=USRD&problemnbr=2630&docid=598502

    Thanks, Kyle_R.


  • 3.  RE: 17.2 Knowledge Import errror with pdm_kit or GUI

    Posted 08-30-2019 03:39 AM
    Hello Kyle_R,
    thanks for your ideas

    1) cant find the GUI-Path described in docops:
    1. Log in to web UI from the following CA SDM servers, depending on your CA SDM configuration:
      • Conventional: Primary or secondary servers
      • Advanced availability: Application or background servers
    2. Select AdministrationAttachments Library, Prohibited Files Types of Attachments library. 

    3. Click Create New.
      The Create New File Type page opens.

    4. .....
    There in Attachments Library can only be found Attachments and Repositorys. Nothing else.

    Is the field meant one of the repository detail's fields? There is no create new file type.

    2) I shortening the path for the package - didn't help

    Other points we will try later and comment.
    Would be nice to get the info about which detail_xxx and which factory is used for xxx to find the

    Regards,
    Peter

    ------------------------------
    Senior Technical Consultant
    Fujitsu Services
    ------------------------------



  • 4.  RE: 17.2 Knowledge Import errror with pdm_kit or GUI
    Best Answer

    Posted 09-02-2019 09:19 AM
    Hi all,
    while importing Documents, png-Files have to be stored to Repository 'Bilder'(Images):
    There you have to add 'png' as allowed Type under 'invalid file types':
    With this add import runs.

    Regards,
    Peter


    ------------------------------
    Senior Technical Consultant
    Fujitsu Services
    ------------------------------