CA Service Management

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  • 1.  Catalog forms not working at Service Point

    Posted Sep 04, 2020 12:17 PM
    Edited by Robinson Morales P Sep 07, 2020 12:25 PM
    Hello Team.

    We have the following issue:

    Environment:
    - SDM Primary Server 17.2 RU8      (Win Server 2012 R2)
    - SDM Secondary + xFlow (SP) 17.2 RU 8       (Win Server 2012 R2)
    - CA Search Server 17.2 RU8               (Win Server 2016)
    - CA Service Catalog Server 17.2 RU8               (Win Server 2012 R2)

    When users go to Service Point using Chrome, then look for a catalog offering and fill the Form, fields that run a quey against MDB (select, lookups, etc) are not loading.

    When clicking the "Select" field we got these errors:

    Cross-Origin Read Blocking (CORB)




    On the other hand, in Mozilla FireFox and Internet Explorer, forms work fine from Service Point. 
    E.g. FireFox:



    We have already enable CORS at CA Catalog,:


    <param-name>http://service_point_hostname:9002,http://uss_hostname:8686</param-name>




    Any ideas?
    How could we address this situation?

    Regards,
    Robin M.


  • 2.  RE: Catalog forms not working at Service Point
    Best Answer

    Posted Sep 14, 2020 11:33 AM
    Hello team,
    Our solution was:

    Ensure FQDN (server hostnames) at this files:

    - CA Catalog Web.xml (CORS allowed Origins)
    - CA xFlow incident micro service (casm.conf.js)
    - CA SDM Option Manager >> CA Catalog


    Then, we restarted all apps (SDM Prim, SDM Sec + xFlow, Search Catalog, and PAM), and now Forms are working in Service Point by loading the URL with FQDN

    http://sdm_secondary.full_domain.name:9002

    Regards,
    Robin.