fails to update SD from version 14.1 to 17.2

[Andreina Fuentes]

Friends, we are updating from version 14.1 to 17.2 and it throws us the following error: 

2020/01/10 19.23.47.872 DEBUG [stdout( D:\CA\SERVIC~1\bin\pdm_perl.exe):Thread-26] [MigrateSDM] ERROR: failed to open D:/CA/SERVIC~1/pdmconf/prev_version

We performed tests in 4 different environments and this error was not presented. The update was successful.
We are in a productive environment and this problem is presented to us
We already have an open case in CA but still unanswered.
Something similar happened to someone?

Regards

[Paul Coccimiglio]

There are a couple of things:

1.  First make sure that 8.3 is enabled on the D:\ drive where SDM is installed - https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/installing/installation-prerequisites/software-requirements.html

2.  Make sure that the NX_ROOT/pdmconf/prev_version file actually exists

3.  When you try to upgrade from 14.x -> 17.x, the first thing the installer does is it tries to backup the SDM install directory, NX_ROOT, by zipping NX_ROOT. The ZIP file gets zipped and placed where ever the %TEMP% variable is defined.  Suppose NX_ROOT is on the D:\ drive and it takes 10 GB, if %temp% is set somewhere on the C:\ drive, the installer will require about 2 times the zipped size of NX_ROOT to be available on both C: and D: drive for the upgrade to work properly

------------------------------
Paul Coccimiglio
Principal Support Engineer
Broadcom Inc.
------------------------------

[Andreina Fuentes]

Hello, thanks for answering.
Indeed the problem was space.
I managed to get some free space and reboot the system and that step went OK!
Now we are receiving an error of memory heap size at the same step (Migration of SDM)

Do you have any idea?

[Jing Yang]

Please check the following tecdoc :

https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=127860

It should be able to resolve the problem .

Thanks, Jing