Include resolution in notification email

[GBawden]

When resolving an incident or request the assignee is prompted to enter a comment to say how they resolved the call
This comment is stored in act_log
Is there any way to include this comment in a notification email or is there a better way to trap a resolution?

Thanks in advance

[Brian Mathato]

Hi GBawden,

Please refer to this old community thread that may help:


https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer/viewthread?MessageKey=fa350356-a11e-489f-9a5b-01036887e692&CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66&tab=digestviewer#bmfa350356-a11e-489f-9a5b-01036887e692

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Kind Regards,
Brian
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[GBawden]

Thanks Brian that works