Original Message:
Sent: 09-27-2021 02:57 AM
From: Shiva Kumar Reddy Ambati
Subject: CA Service Management 17.3 Roll-Up Patch 9 (17.3.0.9) General Availability Announcement
Hi Michael,
There has been a change in the location of container patch publishing. You can now find container patches on the Product download page. The links are:
Service Catalog (Catalog only container patch. On this page, for CA Service Catalog MULTI-PLATFORM, select Release as 17.3 and Service Level as RU9, then click on the Key icon coming under Token Generation column to proceed with container patch download)
Service Desk Manager (SDM only container patch. On this page, for CA Service Desk Manager Operational Use Only MULTI-PLATFORM, select Release as 17.3 and Service Level as RU9, then click on the Key icon coming under Token Generation column to proceed with container patch download)
Service Management (Service Management container patch. On this page, for CA Service Management Service Desk Manager Package MSP MULTI-PLATFORM, select Release as 17.3 and Service Level as RU9, then click on the Key icon coming under Token Generation column to proceed with container patch download)
There are inconsistencies that we are working on to avoid any confusion in the patch download experience in the future. We regret the inconvenience caused.
Original Message:
Sent: 09-23-2021 06:16 AM
From: Michael Müller
Subject: CA Service Management 17.3 Roll-Up Patch 9 (17.3.0.9) General Availability Announcement
Thank you Shiva for letting us know.
May I ask the following:
In the list of patches I get when clicking on one of the download links mentioned,
I am missing the container based 17.3.0.9 version.
I recognised the same with 17.3.0.8 already, but did not ask.
Can you please clarify ?
Thank you and kind regards
...Michael
------------------------------
Regards
....Michael
Original Message:
Sent: 09-23-2021 12:34 AM
From: Shiva Kumar Reddy Ambati
Subject: CA Service Management 17.3 Roll-Up Patch 9 (17.3.0.9) General Availability Announcement
September 23, 2021
To: CA Service Management Customers
From: CA Service Management Product Team
Subject: General Availability Announcement for CA Service Management 17.3 Roll-Up 9
On behalf of Broadcom, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly announce updated releases and maintenance for our products.
Today, we are pleased to announce the availability of CA Service Management 17.3 Roll-Up 9. This Roll-Up includes all maintenance published prior to this update. By installing this Roll-Up, you ensure that your systems are current on maintenance for CA Service Management 17.3.
The CA Service Management 17.3 Roll-Up 9 delivers
- Defining the User Name Display in Virtual Analyst's welcome message
In addition to the above-mentioned enhancements, this update includes quality improvements for CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager (Asset Portfolio Management), xFlow & Service Point. We encourage you to visit the CA Service Management 17.3.0.9 release notes for a summary of quality enhancements included in this patch and to also review the install instructions prior to applying the patch.
Please visit the CA Service Desk Manager product information page on the Broadcom Support Online website at https://support.broadcom.com/ for detailed information concerning this Service Pack, up-to-date support information, and the latest technical bulletins.
You can download your copy of CA Service Management 17.3 Roll-Up 9 from Broadcom Support Online.
If you have any questions or require assistance please contact Broadcom Customer Care online at https://www.broadcom.com/support/software/contact where you can submit an online request using the Customer Care web form: https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.205828371.1432263889.1590607313-713014253.1588711301. You can also call Broadcom Customer Care at +1-800-225-5224 in North America or see https://www.broadcom.com/support/software/contact for the local number in your country.
Should you need any assistance, our Broadcom Services experts can help. For more information on Broadcom Services and how you can leverage our experience, please visit https://www.broadcom.com/support/ca/services-support/ca-services.
Your success is very important to us, and we look forward to continuing our successful partnership with you.