MAILEATER - Update CALL_REQ New Fields by email

[Jorge Jarrin]

Hello, 

I am opening this new thread as the old one is just a question and cannot continue the conversation.

The problem is that I need to update the field "external_system_ticket" via maileater. In first place I configured the tag in the text_api.cfg file with:

​INCIDENT.EXTERNAL_TICKET=external_system_ticket.STRING

And @TED HOOSICK correct me with the following line (thanks Ted!):

​INCIDENT.EXTERNAL_SYSTEM_TICKET=external_system_ticket.STRING

I made the fix in the text_api.cfg file, and restarted the system with pdm_tomcat_nxd -c stop ... start  but still not works.

My email contains: 

%Status=En Proceso

%EXTERNAL_SYSTEM_TICKET=RM1111

%Incidente:16707%

And the mail reaches the SDM because I am changing the ticket status with each test.

According to manual the only thing to do us add the line to the text_api.cfg file.. may be I am still missing something?.

Reference:
Text Api Reference

Thanks a lot,
Jorge

#maileater
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[Jose Rodriguez]

Hi Jorge,

Everything seems to be correct. You can restart the entire service? Or you may have to restart the pdm_text_nxd and pdm_maileater_nxd processes for the change to propigate.

Regards.


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Ing. José Rodríguez Escamilla
ABS Tecnología
México
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[Jorge Jarrin]

Thanks Jose and  Ted, I had to restart the server as the restarting of each individual service did not work.  Now it works pretty fine.  Case closed.
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