I have a current request from my groups to see if the following is possible within SDM .... any help or information on this is appreciated.
Background Information
We have customized the organization object for our stores information with a few custom fields ... Route, Stop, Wave, Area, Region, District.
The Store/Organization field is displayed and filled in when a call ticket is created.
Request from my groups
Is there a way we can designate or flag a store/organization records as being different (Pilot Store, New Store) as they require immediate attention. We need to be able to visually show the Analyst who is creating or triaging the call tickets know that the Store entered is considered different and has special requirements.
My Thoughts
I was thinking this would be similar to the VIP Special Handling function except I need it to be on the store/organization object and not set on the Affected End User (contact) record ... can this be done?
Another possible thought was to create another custom field on the store/organization object (table), add the new field to the call ticket form and have custom code set to only display the new field when it has data?
thank you
TheKatherine
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System Technologist
Sheetz Inc
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