CA SERVICE MANAGEMENT 17.3 ROLL-UP PATCH 2 (17.3.0.2) GENERAL AVAILABILITY ANNOUNCEMENT

[Shiva Ambati]

October 29, 2020

 

To:          CA Service Management Customers

From:     CA Service Management Product Team

Subject:  General Availability Announcement for CA Service Management 17.3 Roll-Up 2

 

On behalf of Broadcom, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services.  As part of our ongoing commitment to customer success, we regularly announce updated releases and maintenance for our products.

 

Today, we are pleased to announce the availability of CA Service Management 17.3 Roll-Up 2.  This Roll-Up includes all maintenance published prior to this update. By installing this Roll-Up, you ensure that your systems are current on maintenance for CA Service Management 17.3.  

 

The CA Service Management 17.3 Roll-Up 2 delivers

• The capability to copy/share the knowledge documents in Service Point App. For more information, see knowledge base articles from Service Point.
• Enhancements to the existing telemetry capability providing the ability to view product usage metrics via the user interface for CA Service Desk Manager, CA Service Catalog & CA IT Asset Manager. For more information, see telemetry usage reporting.
• CA SDM Insights & xFlow interface Insights app launch points support for Jaspersoft 7.2

 

In addition to the above-mentioned enhancements, this update includes quality improvements for CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager (Asset Portfolio Management), xFlow & Service Point. We encourage you to visit the CA Service Management 17.3.0.2 release notes for a summary of quality enhancements included in this patch and to also review the install instructions prior to applying the patch.

 

Please visit the CA Service Desk Manager product information page on the Broadcom Support Online website at https://support.broadcom.com/ for detailed information concerning this Service Pack, up-to-date support information, and the latest technical bulletins. 

 

You can download your copy of CA Service Management 17.3 Roll-Up 2 from Broadcom Support Online https://support.broadcom.com/. If you have any questions or require assistance please contact Broadcom Customer Care online at https://www.broadcom.com/support/software/contact where you can submit an online request using the Customer Care web form: https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.205828371.1432263889.1590607313-713014253.1588711301.  You can also call Broadcom Customer Care at [phone] in North America or see https://www.broadcom.com/support/software/contact for the local number in your country. 

 

Should you need any assistance, our Broadcom Services experts can help.  For more information on Broadcom Services and how you can leverage our experience, please visit https://www.broadcom.com/support/ca/services-support/ca-services.

 

Your success is very important to us, and we look forward to continuing our successful partnership with you.

[Brian Mathato]

Hi Shiva,

It seems there is an issue with the site. I tested with different browsers and found that the download links\buttons are not available for r17.2.10 patch. See below screen print:

------------------------------
Kind Regards,
Brian
------------------------------

[Michael Mueller]

Same here for the linux package SO15303.tar , as well as for the container stuff.
Regards
..........Michael

------------------------------
Principal Services Consultant
HCL Enterprise Studio
Germany
------------------------------

[Brian Mathato]

Hi Michael,

The following steps were suggested for me. It did not work for me but worked for someone else. You may want to try this on your end...

1. Clear the browser cache (Don't use incognito mode)
2. Login to the support site and then access the link from the RU's page.
3. If not able to see the download links then logout and re-login again and try.

 

Please let me know if you still face the issue.

------------------------------
Kind Regards,
Brian
------------------------------

[Rajashree Nair]

Hi @Brian Mathato,

Thanks for the confirmation. Yes, the steps mentioned by Brian worked for me as well. The download icons are available once you login back again.

Regards,
Rajashree​​​​

[Joe Gavan]

Had similar problems with the official download and found that the buttons did appear briefly during page load but then disappear.  You can turn it into a game if you keep using F5 and trying to be quick with the mouse click (it does work) or as an alternative try the following links:

Unix - ftp://ftp.ca.com/CAproducts/unicenter/SVCMGT/unix/0000/
Windows - ftp://ftp.ca.com/CAproducts/unicenter/SVCMGT/nt/0000/

These are of use provided you know the patch number or just sort on date modified and take the latest :

Regards
Joe

------------------------------
Joe
------------------------------

[Shiva Ambati]

Hello Everyone,

Apologies for the inconvenience being caused due to the download problems. We checked with the team internally and they have suggested the following steps in cases of failure to either view the download links or download itself:

1. In case, if you fail to see the Patch Download links/button on Broadcom Support, clear your browser cache.
2. Log out and log back into the page

Thank You,
Shiva