Notification to CI Contact

[Jason Lara]

Hello,

I'll like to know if there's a way to notify the primary contact of a CI when the CI is associated to a ticket.


Regards.

[stephanie connolly]

​Me too.

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Stephanie Connolly
Blue Cross Blue Shield of Alabama
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[Sigitas Grincevicius]

Hello,
If by ticket you mean Request/Incident/Problem Configuration Item update - it's possible.
You can create new Activity notification (Administration > Notifications > Activity Notifications) for example "Asset Update".
Then find Activity association "Asset" (Administration > Notifications > Activity Associations) and change it's Activity type to "Asset Update".
Add CI's Primary Contact to notification rule "Object Contacts".
Go to Activity notification "Asset Update" and add notification rule.