Hello Community,
currently i am trying to implement the Aria virtual analyst in 17.3.
I have modified the nlu.md file like described in the documentation (added some real ticket numbers, modified the regex) and trained the model using rasa_train.
The first thing i want to try is to "list my tickets" and get the status of a specific ticket.
The problem is that during the conversation Aria forgets the ticket entity like you can see in the screenshot and the log entries.
In the aria console i can see that aria was able to extract the entity but lost the entity when it comes to the intent "get_tkt_status".
There are also some errors i have marked in red.
Do you have faced some similar problems or do you have any tipps for me?
Many thanks in advance for your help.
Sebastian
Aria Console Logs2020-09-09 14:02:14 DEBUG rasa.core.policies.memoization - There is no memorised next action
2020-09-09 14:02:14 DEBUG rasa.core.policies.fallback - NLU confidence threshold met, confidence of fallback action set to core threshold (0.5).
2020-09-09 14:02:14 DEBUG rasa.core.policies.form_policy - There is no active form
2020-09-09 14:02:14 DEBUG rasa.core.policies.ensemble - Predicted next action using policy_1_KerasPolicy
2020-09-09 14:02:14 DEBUG rasa.core.processor - Predicted next action 'action_listen' with confidence 1.00.
2020-09-09 14:02:14 DEBUG rasa.core.processor - Action 'action_listen' ended with events '[]'.
2020-09-09 14:02:14 DEBUG rasa.core.lock_store - Deleted lock for conversation '24E15D527454474E864791BABBCFED27_1599477170'.
2020-09-09 14:02:14 DEBUG rasa.core.tracker_store - Recreating tracker for id '24E15D527454474E864791BABBCFED27_1599477170'
2020-09-09 14:02:14 DEBUG rasa.core.processor - Received user message '/show_ticket_actions{"tkt_id":"371626"}' with intent '{'name': 'show_ticket_actions', 'confidence': 1.0}' and entities '[{'entity': 'tkt_id', 'start': 20, 'end': 39, 'value': '371626'}]'
2020-09-09 14:02:14 DEBUG rasa.core.processor - Current slot values:
fallback: None
feedback: None
feedback_comment: None
new_tkt_cond: None
rating: None
requested_slot: None
search_str_kd: None
tkt_close_desc: None
tkt_comment: None
tkt_desc: None
tkt_id: None
upd_tkt_desc: None
urgency: None
2020-09-09 14:02:14 DEBUG rasa.core.processor - Logged UserUtterance - tracker now has 234 events.
2020-09-09 14:02:14 DEBUG rasa.core.lock_store - Deleted lock for conversation '24E15D527454474E864791BABBCFED27_1599477170'.
2020-09-09 14:02:15 DEBUG rasa.core.tracker_store - Recreating tracker for id '24E15D527454474E864791BABBCFED27_1599477170'
2020-09-09 14:02:15 DEBUG rasa.core.processor - Received user message '/get_tkt_status' with intent '{'name': 'get_tkt_status', 'confidence': 1.0}' and entities '[]'
2020-09-09 14:02:15 DEBUG rasa.core.processor - Logged UserUtterance - tracker now has 235 events.
2020-09-09 14:02:15 DEBUG rasa.core.policies.memoization - Current tracker state [{'intent_show_ticket_actions': 1.0, 'entity_tkt_id': 1.0, 'prev_set_tkt_id_slot': 1.0}, {'intent_show_ticket_actions': 1.0, 'entity_tkt_id': 1.0, 'prev_utter_ticket_actions': 1.0}, {'intent_get_tkt_status': 1.0, 'prev_action_listen': 1.0}]
2020-09-09 14:02:15 DEBUG rasa.core.policies.memoization - There is no memorised next action
2020-09-09 14:02:15 DEBUG rasa.core.policies.fallback - NLU confidence threshold met, confidence of fallback action set to core threshold (0.5).
2020-09-09 14:02:15 DEBUG rasa.core.policies.form_policy - There is no active form
2020-09-09 14:02:15 DEBUG rasa.core.policies.ensemble - Predicted next action using policy_1_KerasPolicy
2020-09-09 14:02:15 DEBUG rasa.core.processor - Predicted next action 'set_tkt_id_slot' with confidence 0.91.
2020-09-09 14:02:15 DEBUG rasa.core.actions.action - Calling action endpoint to run action 'set_tkt_id_slot'.
2020-09-09 14:02:16 ERROR rasa_sdk.endpoint - No registered action found for name 'set_tkt_id_slot'.2020-09-09 14:02:16 ERROR rasa.core.processor - Encountered an exception while running action 'set_tkt_id_slot'. Bot will continue, but the actions events are lost. Please check the logs of your action server for more information.2020-09-09 14:02:16 DEBUG rasa.core.processor - Failed to execute custom action.