how to bring custom fields on xflow & service point

[Aamir Khan]

​​Dear Members

We are running Service Desk 17.2 AA mode having many custom fields on Incident/Request & Change Order htmpl files. We need to bring Xflow & Service Point for our users but how can we customized these tools to bring all custom attributes as we have on SDM.?

Thanks​

[Brian Mathato]

Hi Aamir,

See the below link:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/administering/configure-service-point.html

Focus on the following sections:

- Define the User Context

- Manage Ticket Attributes

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Kind Regards,
Brian
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