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Error configuring CA Directory CA EEM

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  • 1.  Error configuring CA Directory CA EEM

    Posted 09-15-2019 09:34 PM
    Edited by Marco Antonio Velazquez Aldama 09-15-2019 09:44 PM
    Hi

    I am trying to install CA EEM 12.6, corresponding to the version of CA SDM 17.2.

    but when it starts the installation, it shows me the following error:
    Error configuring CA Directory

    Note1: the installation is in Spanish, and the installation directories were changed to another unit.

    Note2: Port 509 was changed to 608

    Note3: already try to install in the directories and port by default, and the same error comes up

    Attached log.
    any idea, about this error?
    Regards,
    Marco Velazquez
    ERROR install.log
    ******************************************************************************************************************
    2019/09/15 20.20.50.894 DEBUG [main] [CommonUtil] Loading the properties E:\MediaEEM\config\common_config.properties
    2019/09/15 20.20.50.894 INFO [main] [InstallationManager] Completed loading default configuration files.
    2019/09/15 20.20.50.894 INFO [main] [AutoDetectManager] SDM Installed :false
    2019/09/15 20.20.50.925 DEBUG [main] [WinRegistry] Reading the registry returned: ERROR: The system was unable to find the specified registry key or value.
    2019/09/15 20.20.50.925 DEBUG [main] [WinRegistry] Reading the registry returned: ERROR: The system was unable to find the specified registry key or value.
    2019/09/15 20.20.50.940 DEBUG [main] [WinRegistry] Reading the registry returned: ERROR: The system was unable to find the specified registry key or value.
    2019/09/15 20.20.50.956 DEBUG [main] [WinRegistry] Reading the registry returned: ERROR: The system was unable to find the specified registry key or value.
    2019/09/15 20.20.50.956 DEBUG [main] [WinRegistry] Reading the registry returned: ERROR: The system was unable to find the specified registry key or value.
    2019/09/15 20.20.50.972 DEBUG [main] [WinRegistry] Reading the registry returned: ERROR: The system was unable to find the specified registry key or value.
    2019/09/15 20.20.50.987 DEBUG [main] [WinRegistry] Reading the registry returned: ERROR: The system was unable to find the specified registry key or value.
    2019/09/15 20.20.51.003 DEBUG [main] [WinRegistry] Reading the registry returned: ERROR: The system was unable to find the specified registry key or value.
    2019/09/15 20.20.51.003 DEBUG [main] [WinRegistry] Reading the registry returned: ERROR: The system was unable to find the specified registry key or value.
    2019/09/15 20.20.51.019 DEBUG [main] [WinRegistry] Reading the registry returned: ERROR: The system was unable to find the specified registry key or value.
    2019/09/15 20.20.51.034 DEBUG [main] [WinRegistry] Reading the registry returned: ERROR: The system was unable to find the specified registry key or value.
    2019/09/15 20.20.51.034 DEBUG [main] [WinRegistry] Reading the registry returned: ERROR: The system was unable to find the specified registry key or value.
    2019/09/15 20.20.51.050 DEBUG [main] [WinRegistry] Reading the registry returned: ERROR: The system was unable to find the specified registry key or value.
    2019/09/15 20.20.51.065 DEBUG [main] [WinRegistry] Reading the registry returned: ERROR: The system was unable to find the specified registry key or value.
    2019/09/15 20.20.51.081 DEBUG [main] [WinRegistry] Reading the registry returned: ERROR: The system was unable to find the specified registry key or value.
    2019/09/15 20.20.51.081 DEBUG [main] [WinRegistry] Reading the registry returned: ERROR: The system was unable to find the specified registry key or value.
    2019/09/15 20.20.51.081 DEBUG [main] [SLCMHelper] InstallLocation: null, DisplayVersion: null
    2019/09/15 20.20.51.081 DEBUG [main] [ITAMHelper] APMInstallVersion: null
    2019/09/15 20.20.51.097 DEBUG [main] [WinRegistry] Reading the registry returned: ERROR: The system was unable to find the specified registry key or value.
    2019/09/15 20.20.51.112 DEBUG [main] [OSOPHelper] Could not detect Self service installation
    2019/09/15 20.20.51.112 INFO [main] [AutoDetectManager] L1 Analyst Components Installed :false
    2019/09/15 20.20.51.112 INFO [main] [AutoDetectManager] SearchServer Components Installed :false
    2019/09/15 20.20.51.112 INFO [main] [AutoDetectManager] ChatServer Components Installed :false
    2019/09/15 20.20.51.112 INFO [main] [AutoDetectManager] Datamart Installed :false
    2019/09/15 20.20.51.112 DEBUG [main] [InstallerUI] Iterating the current Directory : E:\MediaEEM
    2019/09/15 20.20.51.112 DEBUG [main] [InstallerUI] Processing the Directory: config
    2019/09/15 20.20.51.112 DEBUG [main] [InstallerUI] Processing the Directory: DBCleanupUtility
    2019/09/15 20.20.51.112 DEBUG [main] [InstallerUI] Processing the Directory: filestore
    2019/09/15 20.20.51.112 DEBUG [main] [InstallerUI] Processing the Directory: java
    2019/09/15 20.20.51.112 DEBUG [main] [InstallerUI] Processing the Directory: lib
    2019/09/15 20.20.51.112 DEBUG [main] [InstallerUI] Processing the Directory: patches
    2019/09/15 20.20.51.112 DEBUG [main] [InstallerUI] Processing the Directory: products
    2019/09/15 20.20.51.112 DEBUG [main] [InstallerUI] Processing the Directory: scripts
    2019/09/15 20.20.51.112 INFO [main] [InstallerUI] Return value from getInstallerType method : INSTALLERANDVALUEPACK
    2019/09/15 20.20.51.112 INFO [main] [InstallerUI] Installer type is 2
    2019/09/15 20.20.51.237 INFO [main] [Wizard] Initializing the Wizard Model
    2019/09/15 20.20.51.503 INFO [main] [WizardMediator] Installer Type : 2 showInstallerPages : true showPatchPages : true
    2019/09/15 20.20.51.519 DEBUG [main] [LanguagesModel] Auto selecting locale from dropdown. United States ,DisplayLanguage:English
    2019/09/15 20.20.51.519 DEBUG [main] [LanguagePage] Changing the text to default OS locale.
    2019/09/15 20.20.51.550 DEBUG [main] [LicensePage] Loading license from : E:\MediaEEM/filestore/common/resources/license/
    2019/09/15 20.21.17.915 DEBUG [AWT-EventQueue-0] [LicensePage] Loading locale specific License Agreement file
    2019/09/15 20.21.17.930 DEBUG [AWT-EventQueue-0] [LicensePage] Loading license from : E:\MediaEEM/filestore/common/resources/license/
    2019/09/15 20.21.19.281 DEBUG [AWT-EventQueue-0] [CommonComponentLaunchPage] path of sdmFile is E:\MediaEEM\products\SDM\setup.exe
    2019/09/15 20.21.20.843 DEBUG [AWT-EventQueue-0] [CommonComponentLaunchPage] Run command :cmd /c "E:\MediaEEM\products\EEM\win64\EEMServer_12.6.0.5_win64.exe"
    2019/09/15 20.21.20.843 DEBUG [AWT-EventQueue-0] [CommonComponentLaunchPage] In Launcher Current Product .exe path is E:\MediaEEM\products/EEM/win64/EEMServer_12.6.0.5_win64.exe
    ******************************************************************************************************************
    Error eiam-install.log
    ****************************************************************************************************
    15 Sep 2019 20:22:56 INFO   - =========================== EEM Server Installation ===========================15 Sep 2019 20:22:56 INFO   - =========================== EEM Server Installation ===========================15 Sep 2019 20:22:56 INFO   - 15 Sep 2019 20:22:56 INFO   - 15 Sep 2019 20:22:56 INFO   - =========================== Extract System Information ===========================15 Sep 2019 20:22:56 INFO   - 15 Sep 2019 20:22:56 INFO  ExtractSystemInformationAction - OS Architecture is BIT_6415 Sep 2019 20:22:56 INFO  ExtractSystemInformationAction - Build Architecture is BIT_6415 Sep 2019 20:22:56 INFO  ExtractSystemInformationAction - Installer is running in SWING15 Sep 2019 20:22:56 INFO  ExtractSystemInformationAction - Detected 64 bit installer15 Sep 2019 20:22:56 INFO  ExtractSystemInformationAction - prgfile32 is C:\Program Files15 Sep 2019 20:22:56 INFO  GetMungeHostname - Check if installer can run on this platform15 Sep 2019 20:22:56 INFO  GetMungeHostname - 12.0.0.0
    15 Sep 2019 20:22:56 INFO  GetMungeHostname - Getting prvious hostname15 Sep 2019 20:22:56 INFO  GetMungeHostname - 2-SDM-EEM-SA
    15 Sep 2019 20:22:56 INFO  GetMungeHostname - Detected previous hostname as 2-SDM-EEM-SA15 Sep 2019 20:22:56 INFO  CheckUpgradeAction - Check for previous installation15 Sep 2019 20:22:56 INFO  CheckUpgradeAction - Installing version is 12.6.0.515 Sep 2019 20:22:56 INFO  iGateway - Registry path is null15 Sep 2019 20:22:56 INFO   - 15 Sep 2019 20:22:56 INFO   - =========================== Sanity Check ===========================15 Sep 2019 20:22:56 INFO   - 15 Sep 2019 20:22:56 INFO  SanityCheckAction - User has admin privileges15 Sep 2019 20:22:56 INFO  SanityCheckAction - Hostname is 2-sdm-eem-sa15 Sep 2019 20:22:56 INFO  SanityCheckAction - Local hostname name is 2-sdm-eem-sa15 Sep 2019 20:22:57 INFO  SanityCheckAction - No iGateway installation found on the machine15 Sep 2019 20:22:57 INFO  SanityCheckAction - OS version is 6.215 Sep 2019 20:25:49 INFO  UpdateIAVarariables - Updating IA install variables15 Sep 2019 20:26:20 INFO  UpdateInstallDirectory - Checking for previous installation of itech and directory15 Sep 2019 20:26:20 INFO  iGateway - Registry path is null15 Sep 2019 20:26:20 INFO   - 15 Sep 2019 20:26:20 INFO   - =========================== Backup of previous installation ===========================15 Sep 2019 20:26:20 INFO   - 15 Sep 2019 20:26:20 INFO  BackupAction - Installer is not running upgrade mode. No need to perform any backups15 Sep 2019 20:26:20 INFO   - 15 Sep 2019 20:26:20 INFO   - =========================== Install VC Runtime Libraries ===========================15 Sep 2019 20:26:20 INFO   - 15 Sep 2019 20:26:24 INFO  InstallVCRedistAction - VC redist installation returned 015 Sep 2019 20:26:24 INFO   - 15 Sep 2019 20:26:24 INFO   - =========================== Install CAPKI 4.x ===========================15 Sep 2019 20:26:24 INFO   - 15 Sep 2019 20:26:24 INFO  InstallCAPKIAction - 15 Sep 2019 20:26:24 INFO  InstallCAPKIAction - CAPKI 4.x installation returned 015 Sep 2019 20:26:24 INFO   - 15 Sep 2019 20:26:24 INFO   - =========================== Install CA Directory ===========================15 Sep 2019 20:26:24 INFO   - 15 Sep 2019 20:26:24 INFO  InstallCADirectoryAction - CA Directory response file is15 Sep 2019 20:26:24 INFO  InstallCADirectoryAction - ETRDIR_DXSERVER_SAMPLES=115 Sep 2019 20:26:24 INFO  InstallCADirectoryAction - ETRDIR_CONFIGURE_DXADMIND=015 Sep 2019 20:26:24 INFO  InstallCADirectoryAction - UI_LEVEL=115 Sep 2019 20:26:24 INFO  InstallCADirectoryAction - ADDLOCAL=DXServer15 Sep 2019 20:26:24 INFO  InstallCADirectoryAction - ETRDIRBASEPATH="E:\CA\EEM\Directory"15 Sep 2019 20:26:34 INFO  InstallCADirectoryAction - 15 Sep 2019 20:26:34 INFO  InstallCADirectoryAction - CA Directory installation returned 015 Sep 2019 20:26:34 INFO   - 15 Sep 2019 20:26:34 INFO   - =========================== CA Directory Configuration ===========================15 Sep 2019 20:26:34 INFO   - 15 Sep 2019 20:26:34 INFO  ConfigureCADirectoryAction - Loading iGateway root certificates15 Sep 2019 20:26:34 INFO  ConfigureCADirectoryAction - Generating new Public/Private key pair for DSA15 Sep 2019 20:26:34 INFO  ConfigureCADirectoryAction - Generating self-signed certificate15 Sep 2019 20:26:34 INFO  ConfigureCADirectoryAction - DSA_DISP_RECOVERY true15 Sep 2019 20:26:34 INFO  ConfigureCADirectoryAction - DSA_ENABLE_TLS true15 Sep 2019 20:26:34 INFO  DXConfigEditor - Configuring DSA itechpoz for host 2-sdm-eem-sa15 Sep 2019 20:26:34 INFO  DXConfigEditor - Configuring the itechpoz knowledge file15 Sep 2019 20:26:34 INFO  DXConfigEditor - ----------------------------------------------------15 Sep 2019 20:26:34 INFO  DXConfigEditor - The itechpoz knowledge file E:\CA\EEM\Directory\dxserver\config\knowledge\itechpoz.dxc.dxc  resides in the directory: {2}15 Sep 2019 20:26:34 INFO  DXConfigEditor - Writing the itechpoz knowledge file15 Sep 2019 20:26:34 INFO  DXConfigEditor - Configuring the servers file15 Sep 2019 20:26:34 INFO  DXConfigEditor - ----------------------------------------------------15 Sep 2019 20:26:34 INFO  DXConfigEditor - E:\CA\EEM\Directory\dxserver\config\servers\itechpoz.dxi15 Sep 2019 20:26:34 INFO  DXConfigEditor - Configuring the knowledge group file15 Sep 2019 20:26:34 INFO  DXConfigEditor - ----------------------------------------------------15 Sep 2019 20:26:34 INFO  DXConfigEditor - The knowledge group file iTechPoz.dxg resides in the directory: E:\CA\EEM\Directory\dxserver\config\knowledge\itechpoz.dxg15 Sep 2019 20:26:34 INFO  DXConfigEditor - Configuring the limits file15 Sep 2019 20:26:34 INFO  DXConfigEditor - ----------------------------------------------------15 Sep 2019 20:26:34 INFO  DXConfigEditor - E:\CA\EEM\Directory\dxserver\config\limits\itechpoz.dxc15 Sep 2019 20:26:34 INFO  DXConfigEditor - Configuring the access file15 Sep 2019 20:26:34 INFO  DXConfigEditor - ----------------------------------------------------15 Sep 2019 20:26:34 INFO  DXConfigEditor - E:\CA\EEM\Directory\dxserver\config\access\itechpoz.dxc15 Sep 2019 20:26:34 INFO  DXConfigEditor - Configuring the logging file15 Sep 2019 20:26:34 INFO  DXConfigEditor - ----------------------------------------------------15 Sep 2019 20:26:34 INFO  DXConfigEditor - E:\CA\EEM\Directory\dxserver\config\logging\itechpoz.dxc15 Sep 2019 20:26:34 INFO  DXConfigEditor - Configuring the settings file15 Sep 2019 20:26:34 INFO  DXConfigEditor - ----------------------------------------------------15 Sep 2019 20:26:34 INFO  DXConfigEditor - E:\CA\EEM\Directory\dxserver\config\settings\itechpoz.dxc15 Sep 2019 20:26:34 INFO  DXConfigEditor - Configuring ssl file15 Sep 2019 20:26:34 INFO  DXConfigEditor - ----------------------------------------------------15 Sep 2019 20:26:34 INFO  DXConfigEditor - E:\CA\EEM\Directory\dxserver\config\ssld\itechpoz.dxc15 Sep 2019 20:26:34 INFO  DXServer - Installing the itechpoz DSA15 Sep 2019 20:26:34 INFO  DXServer - ----------------------------------------------------15 Sep 2019 20:26:34 INFO  DXServer - Installed the CA Directory - itechpoz service. itechpoz installed
    15 Sep 2019 20:26:34 INFO  DXServer - Command [dxserver install itechpoz] exit code [0]15 Sep 2019 20:26:34 INFO  DXServer - Creating the datastore for itechpoz DSA15 Sep 2019 20:26:34 INFO  DXServer - ----------------------------------------------------15 Sep 2019 20:26:34 INFO  DXServer - E:\CA\EEM\Directory\dxserver\E:\CA\EEM\Directory\dxserver\data\itechpoz15 Sep 2019 20:26:34 INFO  DXServer - Creating directory E:\CA\EEM\Directory\dxserver\data\itechpoz15 Sep 2019 20:26:34 INFO  DXServer - Could not open CAOPENSSL crypto shared library, errno is 126Unable to initialize DSA configuration parser
    15 Sep 2019 20:26:34 INFO  DXServer - Command [dxnewdb itechpoz] exit code [26]15 Sep 2019 20:26:34 ERROR DXServer - Command [dxnewdb itechpoz] failed with error code [26]15 Sep 2019 20:26:34 FATAL ConfigureCADirectoryAction - CA Directory configuration failedjava.io.IOException: Command [dxnewdb itechpoz] failed with error code [26] at com.ca.eiam.common.dsa.DXServer.runDxTools(DXServer.java:295) at com.ca.eiam.common.dsa.DXServer.newdb(DXServer.java:201) at com.ca.eiam.installer.customcodeaction.ConfigureCADirectoryAction.install(ConfigureCADirectoryAction.java:140) at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source) at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) at com.zerog.ia.installer.GhostDirectory.install(Unknown Source) at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) at com.zerog.ia.installer.Installer.install(Unknown Source) at com.zerog.ia.installer.actions.InstallProgressAction.af(Unknown Source) at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(Unknown Source)
    ****************************************************************************************************


  • 2.  RE: Error configuring CA Directory CA EEM
    Best Answer

    Posted 09-16-2019 06:45 AM
    Hey Marco,

    Perhaps open an official Support case. We should be able to get the EEM support team involved to resolved your issue.

    ------------------------------
    Kind Regards,
    Brian
    ------------------------------