CA Service Management

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  • 1.  CA Service Desk Change Calendar

    Posted Jan 12, 2021 08:58 PM
    Change Calendar

    Hi does anyone know what controls the visibility within the change calendar between whether you see three dots or actual text as in the screenshot?

    For the one entry I have 9:00 1 Normal.  Where does that come from.


  • 2.  RE: CA Service Desk Change Calendar

    Broadcom Employee
    Posted Jan 14, 2021 05:56 AM
    Hi Simon,

    When you log a change there is a dropdown field from where you can select the change type. I think the information you see on the Calendar comes from there.

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    Kind Regards,
    Brian
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  • 3.  RE: CA Service Desk Change Calendar

    Posted Jan 14, 2021 02:28 PM

    That's awesome, thank you very much

     

    Regards

     

    Simon Ellis