CA Service Management

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  • 1.  Populate Incident fields from Service Catalog

    Posted Jul 13, 2020 01:58 PM

    Hi, Members

     

    Hope you are all keeping well during this pandemic.  Please assist with the following:

     

    The intent is the Business Analyst logs into Catalog and generates an Incident on behalf of the user.  I want to populate the Affected End User field in Service Desk with the user and the Requester field with the Business Analyst.

    It is currently populating the Business Analyst as the Affected End User.

    Please take a look at my form below and advise.

    Form Details

     

     

    formelement

     
    Your assistance would be highly appreciated.



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    CA Consultant
    Ecomm Technologies
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  • 2.  RE: Populate Incident fields from Service Catalog
    Best Answer

    Broadcom Employee
    Posted Jul 15, 2020 04:44 PM
    Hi Yogan, 

    You can do this by using ca_sdm_attr_customer in the _id field you want to send from Catalog to SDM.

    More info: https://knowledge.broadcom.com/external/article?articleId=112473


    Regards, 
    Pablo

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    Senior Support Engineer
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