Data partition - Restrict tickets view

[Jason Lara]

Hello,

Right now i only have TI using SDM and now other area is going to use it to create work on tickets.

But i want to restrict that other areas so they can't see TI tickets even if they have the number. Which restriction can i set on a data partition?


Regards.

[Lindsay Estabrooks]

Is this a multi-tenancy requirement (two separate organizations using the same physical SDM infrastructure)?

Also, I am not sure what "TI" means.

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Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants
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[Jason Lara]

Hello Lindsay,

No, it's not a multi-tenancy requirement. 

I mean IT* departament.


Regards

[Brian Mathato]

Hi Jason,

You can simply restrict the view based on category, i.e. Incident/Problem/Request Area. So you would allow IT group to only see tickets that belong to specific categories/areas or groups even. Same applies to the other 'organization', they would would only see/view tickets that belong to their area/group

Hipe this helps?


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Kind Regards,
Brian
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[Fabian Basoalto]

Hola Jason, si no planeas usar multitenant. Te será útil crear una tabla adicional. Ejemplo:
zArea la cual contenga los siguientes campos:
- id
- nombre
Seguido puedes agregar cómo Columna a la tabla pcat (prob_category) y en la tabla cnt el campo zArea SREL zArea

Para finalizar crear una restricción cómo sigue:
Tipo view
Tabla Call_Req
Criterio category.zArea = @root.id.zArea ​​

Si tienes dudas me consultas. 

saludos,
Fabian. 

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[Designation]
[City]
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