CA Service Management

Refresh problem after creating ticket.

  • 1.  Refresh problem after creating ticket.

    Posted 12-03-2019 06:06 AM
    Dear Experts,

    I have create a custom form htmpl for a custom obhect. From that object, I create cr and in with a button something like below, let's assume XXXX,YYYY and ZZZZ are the attributes of custom object.

    <PDM_MACRO name=button caption="Create Request" func="create_new('cr',0,0,0, 'PRESET=type:R','INITFROM=frm002', 'PRESET_REL=customer:cnt.id:email_address:$args.XXXX', 'PRESET_REL=requested_by:cnt.id:email_address:$args.YYYY', 'PRESET=summary:$args.ZZZZ')" hotkey_name="Create Request" id=ITIL_REQUEST>

    I can successfully create the request ticket with this button, but when I close the ticket page, form of custom object is not going to reload / refresh (like after status change on a cr or in page).

    How can I force to refresh the custom form, after creating a ticket via this button?

    BR
    Utku