ITIL Content pack for SDM 17.2 and JasperReports

[John Vasquez]

On a new Service Management 17.2 installation we found that, according to KB Doc https://docops.ca.com/ca-service-management/17-2/en/additional-resources/content-pack-for-itil-ca-service-desk-manager/additional-reports-with-itil-content-pack-for-ca-service-desk-manager/ CONTENT PACK FOR ITIL FOR CA SERVICE DESK MANAGER 17.2 (DVD DVD500000000002458.iso ) must contain folder ITIL_Content_17_2\files\reports_CABI_6.x_JasperReports. But, this folder does not exist in this DVD.

Could we use ITIL_Content_17_1 files instead or ITIL_Content_17_2 must to be fixed?

Additional file ITIL_Content_17_2\files\data\attribute_definitions.dat doesn't exist either instead we find the file attribute_alias.dat. It is ok to use this file?

Thanks for your comments.

John V.

[Brian Mathato]

Hi John,

I would advice that you log an official support case to look further into this.

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Kind Regards,
Brian
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[J W]

John,

What was the resolution for this issue?

Regards,

J.W.

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