Error PAM Integration with SD

[Andreina Fuentes]

Hi, we followed the steps to integrate PAM and SDM with SSL
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-1/troubleshooting/troubleshooting-ca-service-management/integrate-ca-service-desk-manager-with-common-components-manually/integrate-ca-service-desk-manager-with-ca-process-automation-manually.html


But we are getting this error while trying to search PAM request forms from SDM Macros.

thank you!

[Carlos Labarta]

Hi Andreina,
this error means the certificate is not installed on CA SDM keystore.

You need do these steps and restart SDM:

• Export the CA Process Automation keystore certificate to a file and copy the file to CA SDM.
• Load the certificate file into CA SDM using the CA SDM pdm_keystore_mgr utility.

Regards,
Carlos

[Andreina Fuentes]

The whole process was done to import the certificate again and it worked correctly.

Thanks for the help. 
Regards,
Andreina

[Pier Olivier Tremblay]

@Legacy User got it right.


I also had trouble when I followed the doc you pointed out but got it working with this techdoc : https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=9538


And, are you able to log into ITPAM using SSL? If not, the SSL configuration may be wrong.​