After ServiceDesk 17.3 environment was upgraded to 22.214.171.124, the events that should be attached to the ticket with Attach Event Macros no longer run.
Steps to reproduce:1. Create an Event with name: abcEventObject Type : Request/Incident/ProblemDelay Time: 00:00:30Condition : Req. Status = OpenRepeat Delay Time : 00:00:00
2. Create a macro with details:Symbol : abcMacro_to_attach_abcEventObject Type : Request/Incident/ProblemMacro Type: Attach EventEvent : abcEvent (The one created in step1)
3. Create another macro with details:Symbol : zAction on TrueObject Type : Request/Incident/ProblemMacro Type : ActionMacro Code : logf(SIGNIFICANT,"---> trueaction");
4. Open Init activity notificationUpdate the event with "abcEvent"
5. Try to create R/I/P ticket.
Result: We see the event does not gets attached.Expected result: When abcEvent triggers, it need to attach the same event "abcEvent".
The correction of this problem should be available via a test fix patch.Please open a Technical Support issue to request it if desired.
PRODUCT: Unicenter Service Desk RELEASE: 17.3
FN: T5UG444 DATE: 15 Oct 2020
PROBLEM SYMPTOM: WIN-FAILED TO CALCULATE PROJECTED VIOLATION