Environment: Service Desk r17.1 cum 2 running on Windows 2012
LDAP integration works (without ldap_enable_tls) on port 389.
I am having an issue getting this option to work with Active Directory.
First of all, I can verify an LDAP SSL (port 636) connection from the applicaiton server to the Active Directory server using Softerra LDAP Browser (although I get a warning about a client certificate, I can still browse through the directory).
I have tried configuring using TLS (on both ports 389 and 636) and SSL (on port 636). I get an error in the std log of "ldap_connect ... Server Down" using port 636 (TLS or SSL). I get an error in std log of "ldap_start_tls_s ... Local Error. Please verify relevant certificates are present ..." using port 389 (TLS).
Looking for someone who has done this configuration successfully before and might point me in the right direction.
Many thanks in advance.
Cheers,
Lindsay
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Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants
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