CA Service Management

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  • 1.  The Activity log Time showing wrong time.(AM showing instead of PM)

    Posted May 14, 2020 12:55 PM
    Hi,
         I am facing issue in Servicedesk activity log timing. The Incident is created on 12-05-2020 4:00:08 PM and Resolved the same day 12-05-2020 4:43:00 PM.

    1) In between some details are updated.
    2) The problem is the Activity log showing ticket Resolved 12-05-2020 4:43:00 AM, But actually Resolved 12-05-2020 4:43:00 PM, and some field updated also showing time in AM.
    3) The total duration of working time is 43 minutes.

    Here I have enclosed a screenshot for reference. Most of the tickets showing like that wrong time.






    Thanks & Regards,
    Bala.


  • 2.  RE: The Activity log Time showing wrong time.(AM showing instead of PM)

    Broadcom Employee
    Posted May 14, 2020 01:12 PM
    Bala.........

    What version and patch level of SDM do you have installed?

    ------------------------------
    Paul Coccimiglio
    Principal Support Engineer
    Broadcom Inc.
    ------------------------------

    Original Message


  • 3.  RE: The Activity log Time showing wrong time.(AM showing instead of PM)

    Posted May 14, 2020 09:40 PM
    Hi Paul,
                  I am using SDM r12.5 Version: 'anderson-572' .  We don't have CA support to update.


    Thanks & Regards,
    Bala


    Original Message


  • 4.  RE: The Activity log Time showing wrong time.(AM showing instead of PM)

    Broadcom Employee
    Posted May 15, 2020 05:56 AM
    According to what I found there was this issue (CERTAIN TIMESTAMPS MAY BE 12 HOURS OFF INTERMITTENTLY) in r12.5 and resolved by Jumbo Patch 2.

    ------------------------------
    Kind Regards,
    Brian
    ------------------------------

    Original Message


  • 5.  RE: The Activity log Time showing wrong time.(AM showing instead of PM)

    Posted May 15, 2020 06:15 AM
    Hi Brian,
                   We are facing this issue in the last 3 days. Earlier it worked fine. We were not done any changes.


    Thanks,
    Bala
    Original Message


  • 6.  RE: The Activity log Time showing wrong time.(AM showing instead of PM)
    Best Answer

    Broadcom Employee
    Posted May 15, 2020 01:13 PM
    Bala.........

    This is a known issue in older releases of SDM.

    Unfortunately, the issue is intermittent with no real steps to reproduce.

    If you want to resolve the issue permanently, you will need to update your SDM install.

    ------------------------------
    Paul Coccimiglio
    Principal Support Engineer
    Broadcom Inc.
    ------------------------------

    Original Message


  • 7.  RE: The Activity log Time showing wrong time.(AM showing instead of PM)

    Posted Jun 20, 2020 03:08 AM
    Hi Paul,
                            The Issue Resolved by multiple time service restart and server restart. Now working fine.

                          Thanks,
    Original Message


  • 8.  RE: The Activity log Time showing wrong time.(AM showing instead of PM)

    Broadcom Employee
    Posted Jun 23, 2020 03:27 PM
    Glad to hear that the issue no longer occurs.

    However, be aware that there is a good chance that the issue will reappear.  A recycle of the SDM service is just a temporary solution.

    If you want to resolve the issue permanently, you will need to update your SDM install.

    ------------------------------
    Paul Coccimiglio
    Principal Support Engineer
    Broadcom Inc.
    ------------------------------

    Original Message