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17.3 RU0 - Mobile ServicePoint - Server cannot be connected

  • 1.  17.3 RU0 - Mobile ServicePoint - Server cannot be connected

    Posted 12-04-2020 06:02 AM
    Hi all,
    in my test-/Play-Environment I have following configuration:

    - vmware running 17.3.0.0 with xFlow/Servicepoint activated and running, Catalog running (GERMAN)

    - mobile (memu - emulated) - runnung ServicePoint mobile app
    --> connect to 9002 works when login runs via <IP>:9002
    --> I can create new incident from there
    BUT
    --> I cannot qurey the application: i.e. open tickets says - Connection to the server cannot be established

    Which logs I should check for this?
    - nothing in stdlog
    - nothing in xFlow\APPS\logs

    Thanks and regards,
    Peter

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    Senior Technical Consultant
    Fujitsu Services
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  • 2.  RE: 17.3 RU0 - Mobile ServicePoint - Server cannot be connected

    Broadcom Employee
    Posted 12-04-2020 08:04 AM
    Perhaps these links may help?

    https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/troubleshooting1/troubleshooting-xflow-interface.html


    https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/troubleshooting1/troubleshooting-xflow-interface.html

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    Kind Regards,
    Brian
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