CA Service Management

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  • 1.  Issue with emails

    Posted Sep 19, 2019 06:46 PM
    After upgrading to 17.2, emails are not being sent from service catalog. We are seeing below error in the alerts,

    Message: Request Email Action failed. No authentication mechansims supported by both server and client

    below error in audit trail of the request,

    ErrorDescription String No authentication mechansims supported by both server and client


    please suggest a fix for this.

    we have a similar issue in service desk as well.


  • 2.  RE: Issue with emails
    Best Answer

    Broadcom Employee
    Posted Sep 19, 2019 08:02 PM
    Check this:

    How to fix No authentication mechanisms supported by both server and client error

    Kyle_R
    Original Message


  • 3.  RE: Issue with emails

    Posted Sep 20, 2019 12:38 AM
    Thank you Kyle. Our issue is resolved
    Original Message