Hi Team,
We are upgrading our ITAM from 12.9 to 17.1 and it fails and below is the log file, any inputs please.
2019/09/09 11.24.28.420 DEBUG [DeployThread: Installing CA Asset Portfolio Management Database] [CommonProcessUtilities] 09-09,11:24:28 MDBTools install error=3
2019/09/09 11.24.28.839 DEBUG [DeployThread: Installing CA Asset Portfolio Management Database] [CommonProcessUtilities] 09-09,11:24:28 Setupmdb exit /B return code=3
2019/09/09 11.24.28.849 INFO [DeployThread: Installing CA Asset Portfolio Management Database] [ActiveProcessHolder] Exit Monitor. Process ID (PID): 10292
2019/09/09 11.24.28.850 INFO [DeployThread: Installing CA Asset Portfolio Management Database] [CommonProcessUtilities] Command terminated with error
2019/09/09 11.24.28.850 DEBUG [DeployThread: Installing CA Asset Portfolio Management Database] [ITAMConfigTask] 3
2019/09/09 11.24.28.851 DEBUG [DeployThread: Installing CA Asset Portfolio Management Database] [ProgressPage] ProgressPage - Task Changed Installing CA Asset Portfolio Management Database
2019/09/09 11.24.28.851 DEBUG [DeployThread: Installing CA Asset Portfolio Management Database] [ProgressPage] Task State Changed. TaskID: task.installDB_Itam,Installing CA Asset Portfolio Management Database, Old State: running, New State:failed
2019/09/09 11.24.28.852 INFO [DeployThread: Installing CA Asset Portfolio Management Database] [DeployThread] Saving task status to DB for task task.installDB_Itam
2019/09/09 11.24.28.852 INFO [DeployThread: Installing CA Asset Portfolio Management Database] [DeployThread] Saving task 'task.installDB_Itam' status to DB ....
2019/09/09 11.24.28.852 INFO [DeployThread: Installing CA Asset Portfolio Management Database] [DatabasePersister] Saving component install state to database.
2019/09/09 11.24.28.852 DEBUG [DeployThread: Installing CA Asset Portfolio Management Database] [DatabasePersister] Insert/Update Parameters: productCode (3); currVersion (17.1); status(failed); packageId(task.installDB_Itam)
2019/09/09 11.24.28.900 DEBUG [DeployThread: Installing CA Asset Portfolio Management Database] [DatabasePersister] Query Parameters: lower(machineName) - (servername); lower(packageid) - (task.installdb_itam); productCode(3)
2019/09/09 11.24.28.903 INFO [DeployThread: Installing CA Asset Portfolio Management Database] [DatabasePersister] al_cdb_componentinstallstate count 1
2019/09/09 11.24.28.907 DEBUG [DeployThread: Installing CA Asset Portfolio Management Database] [DatabasePersister] Update to al_cdb_componentinstallstate successful
2019/09/09 11.24.28.908 INFO [DeployThread: Installing CA Asset Portfolio Management Database] [DeployThread] Task 'task.installDB_Itam' status saved to DB ....
2019/09/09 11.24.28.908 DEBUG [DeployThread: Installing CA Asset Portfolio Management Database] [ProgressPage] ProgressPage - Task Error.
2019/09/09 11.24.28.908 DEBUG [DeployThread: Installing CA Asset Portfolio Management Database] [ProgressPage] Task Error. TaskID: task.installDB_Itam,Installing CA Asset Portfolio Management Database
2019/09/09 11.24.43.696 DEBUG [DeployThread: Installing CA Asset Portfolio Management Database] [Task] inside initErrMap() generic. This method should be overloaded if possible
2019/09/09 11.24.44.696 INFO [DeployThread] [DeployThread] task.installDB_Itam : failed
2019/09/09 11.24.44.696 INFO [DeployThread] [DeployThread] Abort requested while running task: Installing CA Asset Portfolio Management Database
Thanks & Regards,
Avinash Kande