Service Catalog event-rule-actions utilizing form input

[Toby Peterson]

Hello,

I am attempting to send email notification to a shared mailbox using an event-rule-action in Service Catalog. This mailbox only needs to receive the email if a certain option is selected on a dropdown in a specific form. The conditions in rules and actions seem limited to offering level and above criteria. I am able to utilize individual form input when creating policies using such syntax as (_.serviceoption.form['example_form_name'].sel_7=='selected_option')) but the event filter in E-R-As doesnt allow for freeform text. I can use the $form_data_sd_row$ variable but it produces a JS object with a varying key. Since i am unable to manually change it to $form_data_row_sd$.$instance_id$[0].value = 'formInputValue'(for example), I am finding it hard to set conditions/filters. Anyway you can think of to grab these values?

[Lindsay Estabrooks]

One possible way would be to trigger a PAM workflow process which would then check the form value and do the notification.

Cheers

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Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants
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