CA Service Management

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  • 1.  Not able to restrict additional tabs in detail_cr page.

    Posted Feb 27, 2020 01:43 AM
    Edited by EMS CBI Mar 03, 2020 02:29 AM
    Hi,

    We have created request categories segregated with the organizations.
    we have added few tabs in employee detail_cr page and we want that only specific organization can see these tabs.
    We are trying to make fields required while creating the request.
    We are getting success to make required field without any condition.
    However when we are adding below condition we are getting error 

    <PDM_IF  "$args.category.organization.name" == 'Organization Name'>

    Above condition works on other statuses when the ticket has been created.

    Regards,
    Kripesh


  • 2.  RE: Not able to restrict additional tabs in detail_cr page.

    Broadcom Employee
    Posted Mar 16, 2020 10:07 AM
    Hi EMS

    One option you can look at is creating new roles very similar to the Employee role and use Form Groups to embed the different tabs on the form.

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    Kind Regards,
    Brian
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  • 3.  RE: Not able to restrict additional tabs in detail_cr page.
    Best Answer

    Posted Mar 16, 2020 02:40 PM
    Are you saying that you want to display the extra tabs if the logged-in user belongs to a specific organization? If so, then perhaps the line should be:

    <PDM_IF "$cst.organization.name" == 'Organization Name'>

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    Lindsay Estabrooks
    Principal Consultant
    IT-EDU Consultants
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