CA Service Management

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REST API access to CA Service DESK

  • 1.  REST API access to CA Service DESK

    Posted 07-23-2021 04:22 PM
    Hi Team

    I am looking for a REST API to fetch/update the incidents and activity log information from CA Service DESK. Can someone help me with this as i don't have much clarity?
    Service Point REST API has getMyTicketDetails and addLogComment. Can these be used? if not, what are these API's then?

    Thanks in advance.


  • 2.  RE: REST API access to CA Service DESK

    Broadcom Employee
    Posted 07-26-2021 07:32 AM
    Hi Pavithra,

    Have you reviewed the information documented on this link? I think you might want to start there...

    Title: Rest API Methods: 
    https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/reference/ca-service-desk-manager-reference-commands/technical-reference/rest-http-methods.html


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    Kind Regards,
    Brian
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